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Kane Power -
a month ago
Easily one of the worst experiences I've had in any restaurant, and I've worked in restaurants for over a decade.
We weren't happy with a dish we received and unfortunately had to send it back. It might have been a communication error on the menu but we were expecting to eat fish and got a plate of fried breadcrumbs instead. Inedible.
One dish we ordered just wasn't delivered. No explanation or apology was offered.
After about an hour of waiting we got up to pay and found they charged us for the dish they never sent, and the dish we sent back. It's common practice in restaurants around the world to comp a dish if the customer sends it back uneaten.
The manager removed the missing dish from the bill, again without apology, but wouldn't remove the un-eaten, returned dish of fried breadcrumbs. When informed that I would not be paying for that dish there was a brief argument where the manager just repeated over and over that we must pay, then gave up and said that the server would pay for that dish. I wasn't about to let that happen, paid and left.
Absolutely disgusting behaviour from the manager and restaurant to charge their staff for returned food, and shows the type of operation they run.
This all happened in a full restaurant of easily 100 people.
The food we did eat was average and overpriced, better food can be found anywhere in the city for half the price.
We went for a 'nice' meal and left disgusted, hungry, disappointed, and 1000 baht poorer.
Oh but the band were good though.