2 Brendan Tully - 2 months ago
Disappointed, charged extra when booking for our kids to stay (completely normal), get to the hotel and they want an extra $20/night for a fold out trundle bed.
When questioning this the extra child cost when we booked originally is "for a towel and pillow" but does not cover an extra fold out bed, completely crazy! I've spent more than 300 nights total at this hotel and this is absolute nonsense, very poor service, very disappointed
EDIT in response to your reply
Your reply is nonsense lip service, if you genuinely cared you'd refund the ridiculous additional charges.