1
Suzy Laser -
2 months ago
Disappointed on this 5stars hotel
We wish for relaxing comfortable family vacation but everything is opposite from what we have planned
Fault advertisements
No amenities like advertised
No babysitting, supervised childcare, game room, playground, spa, bar, beach bar, poolside bar, only 1 restaurant at limited hours, limited hours room service, limited hours housekeeping, 24/7 front desk, gift shop, library, concierge service, dry cleaning , laundry facilities, bbq grills, beach loungers, beach chairs umbrellas
Horrible horrible experience
We have tried to talk to the manager on duty at the property but she is super RUDE
She doesn’t have any hospitality skill at all
Water in our room is dirty brown
Internet, electricity is on and off
The worst part is it always have a big Asian water monitor (large varanid lizard) swim in the pool, So scary and unsafe for us and the kids
Overall is horrible bad experience ever
Stay away from this hotel Lanta chada hotel