Nova Gold Pattaya

5 Keyboard songs by Rahul - 2 months ago

Best hotel in terms of service and location also peaceful. People like me who doesn't like much noise its the best hotel everything near yet not much crowd. Also you have departmental stores nearby. And lots of fooding options at walking distance. Clean and spacious rooms with every amenities.

5 Afnan Hannan - a month ago

Very pleasant stay at Nova gold, competitive with even branded 5 star hotels. Comfortable high service and a short walk to everywhere at Pattaya. The building looks old but the room looks better than expected. Highly recommended if you want to stay in comfy room in Pattaya.

2 Anthony Jones - a month ago

This was my first stay at the Nova Gold post-COVID, and it's not the same. Housekeeping service was just one issue. During my five day stay I was issued only two large bath towels, but when I looked at the housekeepers cart on my last day there were atleast two different sized towels? I put my do not disturb light on and returned later in the afternoon to find that my room had been serviced, and the following day when the do not disturb light was on I got a knock at the door to make up my room? This was my last stay at the Nova Gold

1 Robert N. - 5 months ago

Worst hotel experience in Thailand. The room is perfect, bed is comfortable. If you look for no more,this is your place. But there is serious problem with the customer service by the receptionist manager, when I request extra towel because I don’t had clean one, she was very rude, start arguing with me, when I went down, I tried to explain to her what is all about like I paying there for stay here, so I’m the customer, and she got salary from those money what is come from customer, so her job to be nice with the hotel guest, when will nobody come to the hotel because of her, she will understand.

So second time she arguing with me again, ruin my holiday and ruin my stay in this place. Never happened with me, at any hotel, one person is continuously argue and bully me. Definitely our relationship is went wrong when I asked her at the check in why I have to give 1000 deposit cash, and her answer wasn’t even clear but one of the thing was cover the minibar use. Went to the room and the minibar was absolutely empty, so I called her the point it out.

Very bad communication, rude and unfriendly behaviour, zero helpfulness and also non-existent customer service.

Bullied by the receptionist manager cause me to not extend my stay and leave the hotel, what I have to do anyway if I wanna take shower as I don’t have towel.

For the record: the other lady in the reception at the night time, call Kewalin is completly opposite, helpful and very kind, positive personality, perfect customer service provided by her. If she go to work an another hotel definitely I will stay there.

5 Steve Leak - 3 months ago

Great friendly hotel with great staff. A bit remote from main attraction so quite.

4 Joe - 4 months ago

Do someting about the noise of the chair on balcony, each time if someone sliding the chiar, i got almost heart attack. It is so anoyying sound. Especially at the night time.

5 john coady - 4 months ago

Lovely Hotel, very friendly staff, great location, 20 minutes to walk to the beach,