X2 Pattaya Oceanphere - ครอสทูพัทยาโอเชียนเฟียร์

5 卵です - 4 months ago

a lot better than I expected. because I stayed at this place during the covid epidemic and use ไทยเที่ยวไทย promotions.
a ton of people stay here (Fully booked) and many people complain about the service and facility! But I got a very good service from the staff. The room is a bit old but no problem.
Good food, great value, quite a lot of parking.

5 Rungkarn Farley (Ruru) - 5 months ago

Excellent service. Only a kilometer from a quiet, family-friendly beach. Their breakfast bar and buffet is highly recommended. It offers cold brew tea and coffee in rotation, bottomless mimosa, make-your-own cold pressed juice on top of the already impressive menu. Easily my top 3 most favourite resorts in Thailand.

2 Shada - 3 months ago

Wow, where do I even start? I’m actually shocked the hotel has this high of a rating. This hotel is really not bad by any means, the staff try their best and I can sense the incredible level of their care and concern, however, management needs to change.

Everything here costs money, and I am not complaining that it is expensive or whatnot but it is the sentiment behind charging guests for the most minimal and mundane things such as 150B for a soap bar or 50B for ice refill (when majority of top hotels provide free ice) and even charging for WATER, Why not include these in the booking/room price? Charging extra for small items is ridiculous and makes the experience very tedious and annoying. It shows how the hotel is stingy, cheap, and values money more than guests’ comfort. Forgot to mention renting a scooter is B199 for 1 hour of riding around the hotel...ridiculous.

Also air conditioning was broken.

On my way out, I also witnessed a group of guests complaining about the EXACT SAME THING, maybe it’s time for a change?

In all their efforts to try to appear as a “luxury” hotel, it still seems very unprofessional and you can tell it is independently managed. All the hotel does with guests who have had bad experiences is just apologize. It is like slapping a bandage on a crack. This hotel is 3 stars at best, and its “4 star” rating is a slap to the face of other more deserving, truly luxury hotels. The insane price is unwarranted for the lack of direct ocean access, quality of the rooms, service, and overall experience.

I will definitely not come back here.

5 yuh c - 2 months ago

Khun Nahm /Receptionist gave excellent service.

Their breakfast bar and buffet is highly recommended as well as In-room dining service.

Spa is excellent, don't miss.

5 niki Wong - a week ago

Nice accommodation with a private pool and delicious breakfast ! The staff is so helpful and friendly. The one weak point is the air conditioner which is difficult to adjust to a optimal temperature.

5 Kanyarat Khongrattana - 2 months ago

It’s my second time to revisit this place, appreciate with politely service as always. Thanks Nam the receptionist that serving welcome drink with no charge at the co time even we we need to order for take away and Thanks Ouii (bellboy) he’s so nice and polite every time we met.

4 Kriangkrai Rattanasereekiat - a month ago

The room was good but the service was so-so as I called for a maid to clean the room ( the room had smell of cigarette) They kept me waiting almost 30 mins.

Despite that, everything seemed fine.