Hotel Muse Bangkok Langsuan - MGallery Collection

4 S - 3 days ago

It was our first time in Bangkok and the hotel was in the perfect location for us. The taxi to China town and other parts were fairly reason able. It was close to the subway, which was a great use of transport for us too.

The hotel itself is lovely and designed in great style. We had a few drinks at the rooftop bar a few times and the views are amazing.

The staff were friendly and supportive throughout our stay. We felt very welcomed by everyone.

Only downside was their WiFi connection -it
wasn't always the best.

2 vale. - 5 months ago

Very sad to change my 5 star review from 4 years ago to a lower rating. This place lost so much of it‘s high quality and is just not the same no more. On our booking they said that we can check in at 2 PM. However we arrived at 2:10 PM and the first thing we were asked for was to pay the deposit. After we paid they told us the rooms are not ready yet because they not have enough staff at the moment. After a long journey you just wanna relax and take a shower so that was already very disappointing. We asked for a time when we should come back but the lady was very stressed and could not answer our question. We went out and came back at 4.15 PM (more than 2 hours after the check in time that we paid for) and the room was still not ready. We were not the only guests with this problem, there were about 8 other people waiting for check in in the lobby. Everyone was annoyed and it was a really bad experience to start my holidays. They didn‘t offer an upgrade to a better room category or a free drink at the bar and not even really apologized for this situation. When we arrived in our room we realized that it was not cleaned very well and the towels had a bad smell. Warm water u0026 water pressure was also bad. When we checked out we mentioned everything and they offered a 20% discount and a free drink which was nice from them. I felt like the manager took our complaints serious but the bad experience already happened so the damage was already done. There are a lot of good hotels in this price category so think twice before booking this hotel.

5 Iuliia Shevchenko - 5 months ago

Great hotel. Beautiful design with big attention to details. Good breakfast. We stayed in the hotel with Test and Go program. We made the test around 7 p.m. and the results were ready at 6 a.m. next day so we were free to go even before waking up. Small comfy swimming pool with beautiful view. Great location ????

4 Kin Chun - a month ago

Spacious room with good furniture and comfortable beds. The shower is good. Good water pressure. Good separation of shower room and toilet.

The ambiance of the hotel is more dark and mainly black colour background with European style vibes.

There are many painting or art decoration along the hallway.

4 Öncel Cebeci - 3 months ago

Classy 5-star hotel with 4-star management.

Err, can someone explain me these;

1- How come a minibar of a 5-star hotel can be empty? If minibar is empty then why there is a ‘deposit’ charge? But seriously, why the minibar is empty?

2- How does the rooftop work? During our visit, we went there two times. First, we couldn’t enter as there was a ‘private’ event. Sorry but it’s a 5 star hotel. So customer first.

And second time, there was literally no one at the entrance. So we stalled like 5 mins then went back to the elevator.

Summary: We would love to stay again if management realizes that it’s a 5-star hotel (and arguably expensive than competitors). Besides, room service is great, concierge is okay, ground floor restaurant is perfect, rooms and interior design are awesome.

5 Andy Chee - 3 months ago

Stay there throughout my 5 days trip. Was amazed by the design and deco of the hotel. Love the ambience and the exquisite look of it. Unlike those big hotels always or almost the same. Staffs is very polite and helpful even though they are under staff. Breakfast is OK but limited variety. Can be better. Overall I will stay here again. Keep it up team Muse.

3 May Thu Khine - 3 months ago

I would not recommend. Staff tries to be helpful but it's clear they have not been given proper training in line with the arbitrary 5-star rating. We got off a long flight only to step into the lobby to be greeted with a "we don't have a room ready" followed by a request to pay the guarantee - I was not expecting our room to be ready at 7am but a social greeting at first meeting would have been nice. The check in experience was less than desirable. The breakfast floor decor was also a bit cringe. My recommendation is not to be fooled by the 5-star description and upgrade to a more recognisable brand with proper hospitality if we're flying thousands of miles to be here.