Phi Phi CoCo Beach Resort

4 Jasmine Blötzer - 3 months ago

So overall it was a nice stay. But there are two bigger things because of which I don’t give 5 stars. First one the breakfast: the buffet is okay, nothing exiting but you find more or less all the basics. But the staff is really understaffed. Most of the time they don’t have time to clean the tables in time so you have to wait until the clean it. It’s not their fault there are just not enough people who work there. The second thing english skills from the reception staff. They’re super friendly but it is hard to understand them. We had a few questions at the beginning and they weren’t able to help us because they didn’t understand the questions. Ah and you can hear everything when you’re inside the bungalow and someone is walking around in front of it.
A few nice things we liked: the pool area is great. Everything is really clean. People are really nice. There is a movie night every night at 7 pm directly at the beach. The jungle vibe you get when you’re walking around the bungalow village is great. So overall it was a good stay.

5 Лера Таиланд (Thai like a pro) - 4 months ago

Love this place, nice atmosphere of bamboo huts, this hotel use eco products for bathroom as well and you can ask to keep towels for couple days to save water. Service is very good. Would love to come back here.
The party at the pool finishes quiet early, but still if you don’t like the noise, you should specify it to get the hut far away from pool.

3 Samantha Perry - 4 months ago

My husband and I came here on our honeymoon. Prior to us arriving, the hotel reached out to us to ask what time we will arrive so they can prepare for us. I let them know our speedboat was arriving around 9:30 or 10:00 am. However when we arrived at phi phi, there was no one to help us to the hotel with our luggage. We had to drag our suitcases through the sand and mud all the way to the hotel. when we arrived at the hotel, the receptionist told us we couldn’t check into our room until 2pm (4 hours later). I showed her the email that was sent to me by the hotel but it didn’t change her mind. So we were left to wander for 4 hours with our backpacks. When we came back at 2, they gave us the key to our room and we checked it out. When we got there the room was still dirty, so I had to go back and get another room.

At one point we needed more toilet paper, so my husband asked the receptionist for some to which they responded they would “bring it to your room.” An hour later, still no toilet paper. None of them appeared to be busy when he asked, so he just had to use the bathroom in the lobby. Apart from the subpar customer service, the bungalow walls are very thin and you can hear everyone else in their rooms. The people next to us were blasting music and partying late into the night and we couldn’t sleep. When I let the front desk know, they did nothing.

Otherwise, the hotel is very beautiful and sits right on the beach. We even got to see monkeys as they would come out onto the beach when the tide was low. The pool is gorgeous and the breakfast buffet was good as well. If the customer service hadn’t been so bad, I would’ve given this place 5 stars, but they kind of ruined it for us. I hope this helps some people when considering staying here.

3 Christine Guo - 2 months ago

The pool is nice u0026 the view is great here. I love all the decorations are done in bamboos which are special. The price is also reasonable. However, we can hear our neighbor talking as the house is made with bamboos. Also, there is very loud music the whole night across the sea/river u0026 it feels that you are clubbing the whole night. ????

2 Hasee Rai - a month ago

Genuinely Thai people are friendly u0026 polite but here you only meet Rude with an attitude. One receptionist even manage to raise the voice to my family. They do not care your booking detail, they have their own rules. So don’t rely on your booking detail.
Location - away from main city centre but you will have sleepless night due to loud music playing at night club another side of resort all night u0026 every night. Be prepare to walk 15 min single journey from main square. Breakfast was average u0026 not much choice. Don’t be surprise when Monkey snatch your food. Not much things to do around the resort unless you want to spent time in the Resort only.

5 Sampada Soni - 2 months ago

The resort is beautiful, the staff is very kind and helpful. It’s located right at the beach and they have a beautiful deck. You can canoe to the monkey beach and take a dip in the ocean. The pool and the pool bar is fantastic. The bamboo huts are gorgeous and very comfortable to stay in. Highly recommend!!

2 Eloá Brasileiro - 4 months ago

I came with my husband and our 15 months old son.

The food is good and the swimming pool area is good as well.

The bedrooms are made of bamboo so they’re not soundproof. You can hear absolutely everything: your neighbours or anyone even just talking.

My son and my husband got sick and they couldn’t sleep during the afternoon because they were doing some work near our room and was too loud.

The party at night is TOO LOUD and goes up to around 2AM. So if you have kids with you or you have a light sleep this is not a good place for sure!!! I wish I had read the reviews before booking.

I’m very disappointed.