2
Keir Simmons -
3 weeks ago
The view from this roof is absolutely amazing, and the music being played by the DJ was great for the ambience, and it's these two things that prevent me giving 1 star.
I got to the hotel early, before check-in to make sure I could reserve a nice edge-side seat at the rooftop bar for dinner so I could watch the sunset. I was told no reservations and just to walk in. So I did that, and the good seats were all reserved. When I made a comment to the staff she either didn't understand or just decided to ignore it.
Next, the food was terrible. I ordered a combo set with fried calamari, some other fish dish and soft shelled crab. Some of the calamari was not cooked and as close to liquid as squid can get, and the rest of the food simply wasn't worth eating. KFC would have been preferable.
Finally, I went here as I was told that I would receive 20% off as an IHG member, but at the time of the bill was told this does not apply to the combo or alcoholic drinks - i.e. everything I purchased. Ended up being almost $50 for a watered down Pina colada and 3x barely edible plates of food. It wasn't as if the staff member was unaware of the membership either, as when the bill came I was told this without mentioning anything. It would have been cheaper to order the 3 dishes separately. This should have been mentioned to me at the time of ordering.
Such a shame, because the setting is incredible. But poor service and terrible food brings this down to 2 stars for me, and I would come back just for the view, music, and absolutely nothing else.