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HalloHerr Neindanke -
3 years ago
Update:
Apparently they lie that they never had bed bugs before, but several other reviews proof them to lie. The friendly seeming staff just seems friendly apparently. Better avoid this place!
Unfortunately I have to share our unpleasant experience with this hostel.
We booked 2 nights, staff was friendly and let us check in a little early as well.
Room (double room, one bed) seemed fine, bit much noisy towards street, maybe earplugs necessary but should be fine.
Then at midnight we had a bed bug crawling in our bed. First experience with bed bugs for me. My girlfriend and me googled and figured we wanna be discret as it may not be the hostel's fault.
The lady for the nightshift just sent us to a super tiny twim room without door, just a curtain and a bunk bed squeezed in. Sheets were not clean and under the sheet we found and egg possible bed bugs too.
Was a terrible night in that room, super noisy fan.
Next morning we keept beeing dirscret and asked for what we should do and if we should wash our clothes before moving room.
They showed no interest in that and even though they have washing machines we could not use them as they are not for the guests. We have to go to a laundry service and pay. Pretty unprofessional how they handled it we thought.
When they sent us to another double room, we found another bedbug walking under the sheet right away. We told them and they said we should move to a different location then and get the 2nd night we booked refunded. No refund whatsoever for the first night in that twin room which has the same price as the way bigger and better double room.
We moved then to a different place and washed our clothes on our cost.
We are not mad at the hits hostel, as they are friendly, but the place currently needs better cleaning and problem solving management.