1 Ritesh Pawar - 2 years ago
Very Tiny room and can hardly accomodate 2 people leave aside one more child or other people.
I had booked this place from GoIbibo through FavStay group and the photos shown on the portal are completely misleading.
The photos on the portal show a room on a higher floor but ours was on the ground floor like a dungeon.
The amenities were great and room was clean but what's the use, as we could not even fit into the room. The view we had was of the swimming pool on the floor.
When contacted GoIbibo their staff was very helpful however FavStay was not co-operating. They plainly said that if we do not like the accomodation we can cancel but will not get a refund.
We decided to stay on and asked for a roll away bed for our 9 year old and all they have us was a 1.5 inch thick mattress like sheet and we had to lay it out ourselves, no pillow and no sheet to pull over. Such was the Bad Service that we have been given.
Finally we decided to book a other hotel for less price in Patong and moved out the very next day.
My complaint is not against the complex or GoIbibo but it's FavStay for horrible service and not delivering what they show