Bangkok Hospital Siriroj

5 Hanny C - 5 months ago

Very nice hospital. Clean and efficient staff. It’s a well oiled machine. Greeted when you enter, staff escorts you to every location, from start to finish. I went to the eye department and was very pleased. Communication is clear and not rushed.

4 Doeke Bonga - 3 months ago

Hospital is ok but seems understaffed at times: today took 9 min to get a hold of reception when calling outside. Recently took my child for wound treatment: took an hour till we got to see a nurse who was able to treat her.

5 Ron Abernathy - 7 months ago

Recent went in fir surgery consult to remove some skin cancer from my ear and a skin graph. All the staff was very helpful, the doctor had a look and scheduled me for the procedure. All went great. Doctor and staff were great.

5 Marcin Piekarski - 5 months ago

Very professional staff, helpful and kind. They call u to inform about everything. The Doctor explained my condition with details and the treatment was successful. I give my full recommendation to this hospital.

1 Ekaterina Zdorov - 4 years ago

After we went to the cashier accompanied by a nurse.
At cashier window we witnessed a very nasty situation. The next to us a tourist woman were paying her bills. And she was clearly surprised by high price and she asked a cashier why is so high. She requested a breakdown of the total cost for the insurance. The cashier said we can't do that now, we'll send you a mail in a week. Patient asked to email it to her, because she's traveling, cashier refused. An argument has started. Finally cashier sent the patient to fill some papers to the waiting area. And wile she were filling the papers the cashier and my cashier person were disgustingly discussing this tourist women in Thai. I was amazed and asked them to stop this inappropriate talk. Their reaction were the best. They started to explain me how bed this patient is.
Back to our story. We cost of medical services was 1700bht. Cashier said they'll process the refund and it should take 3 to 5 days. After 10 days I did not receive the refund and called the hospital. The first person on the phone was saying it takes 2-3 weeks to get a refund. I answered no-no cashier said it takes 3-5 days and 10 already passed. She transferred me financial department. They said they already made a refund and call your bank. I asked when exactly the refund was processed and they said 4 days ago. I asked to speak with an administrator, to make sure they did everything correct. The administrator listened to my story and said "One second" and transferred me to another person without explaining anything. That person said "how can I help you?", after that "one second". I'm not lying it happen 3-4 times at the end they simply hang up the phone. That's the way of doing business here and the way treating the clients.
I called again and screamed at the operator. She immediately transferred me to the guy who spoke perfect English with no accent, he listened to my story and requested some information. He was dealing with me like nice services deal with clients in civilized countries like US. He promised to contact the finance department and get back to me asap. I didn't get the response yet. I talked to him 30 min ago, but I hope the end of the story will be fair.

Ups: I got a refund 1 month later. Nobody called back to inform me it’s going to take such a long time.

1 Elger Mensonides - 8 months ago

- reception is an administrative mess with personnel walking around with paper only documents like the 80s
- long waiting queues for literally everything
- doctors are more concerned with their liability than your health
- if this was a government hospital I would kind of understand, but this is supposed to be Bangkok hospital, i really can't see anything remotely professional here. Even most government hospitals are way better

5 Liza Misora - 3 months ago

Good service, friendly people.
Doctor consultation, X-ray and pills 120 $