1 Миму Шеньки - 2 months ago
Room 114 on the first floor had very bad feces smell from the toilet. I couldn’t even spend time in the room because it even stank in the sleeping area with an open balcony doors. I informed the staff at the reception and the way she handle this problem seemed to me very unprofessional. She did not look much caring about guests comfort and didn’t take this problem serious to my mind (which for sure had happened before, we were definitely not the first guests to complain about it) . She didn’t let us change the room at first, and sent a room service staff to get rid of the smell. Of course the smell remained. So we decided to check out and not to waste our vacation time on it. The decision to move was supported by a tiny parking lot and a tiny swimming pool. Super bad experience here.