1
Brooke Lane -
6 years ago
Worst experience at a hotel I've ever had. There's an abundance of nice places to stay in Chiang Mai, don't settle for somewhere like here. First the air conditioning wouldn't work and it took myself going down and up the stairs four times for the front desk to finally accept our sauna of a room wasn't suitable for us to sleep in after being exhausted from our travels. Second, we were told we could stay in certain rooms, but then were moved to other ones on two separate nights. Third, during the time that our stuff was supposed to be "safely moved" for us, my expensive beauty products and my father's shorts disappeared. Fourth, the front desk staff (that works in the most touristic part of the city) was useless for any sort of help. I once asked where I could get a massage and the male working the front desk told me he didn't know. After walking out of the hotel I found over 8 within five minutes of walking. I also asked a female working the front desk if she knew of a restaurant with air conditioning and she didn't, but we walked across from the hotel and there one was. Fifth, the rooms didn't have basic supplies like towels. Sixth, the bathroom wasn't cleaned. Seventh, not a welcoming environment. I work in hospitality and would never allow for one of my guests to have an experience resembling mine at "Little bear's home". Very disappointing to see the lack of pride one would take in their business.