5
Jinan Budge -
5 months ago
I can’t remember the last time I stayed somewhere so beautiful, AND had such excellent, efficient, genuine and capable.
All reception, reservation, restaurant, housekeeping and spa staff were excellent, with zero exception. Special shout-out to the reception, and restaurant staff.
There was literally no ask that was too big, or too small. The team took care of everything including helping us with all COVID rule deciphering, both for getting here as well as our onward journey testing, booking a thousand taxis and restaurants, giving us local information and understanding exactly what we needed.
My 10yo son made a comment that he loves it here because everyone knows his name. A small thing, which made a huge difference to a little one who hasn’t been outside of his country and familiar culture for a quarter of his life now. And the adults were very grateful for the care.
Thank you so much team The Lamai Samui, we will be back, next time with our extended family. You really touched us.
One (minor) recommendation which I have : The recommended snorkeling tour by the hotel had received a pretty poor review. I suggested to the front office staff, and I’m sure they listened, that they update their list of recommendations- we ended up doing an excellent tour with 100 Degrees East, which like The Lamai Samui, bypasses all expectations.