2
Jan Sasek -
3 years ago
My wife and I stayed here for a week on our honeymoon and we're pretty disappointed with the customer service. We read many reviews that raved about the treatment of guests and unfortunately we did not expierence that. After staying in three other hotels here in Thailand and receiving amazing and friendly service this place fell short. Upon arrival we tried to check in but were treated as we were in the way. There was a couple checking out who wanted to interview the owner for their blog and she seemed more focused on that. We weren't provided with any info about the hotel (check out time, breakfast times, if there were quiet hours, if the pool was accessible 24 hours, laundry service, etc) just quickly showed to our room without a word. We saw the owner interact with other guests with "good morning, how are you, how did you sleep?" And also greet people out front arriving to the hotel and also send people off as they were checking out but no such pleasantries were showed towards us, it was like being invisiable. The room was clean and sufficient, the AC worked well and the location was quiet. However every time we flushed the toilet a sewer smell would fill the room and there was also something in our AC that rattled very loudly every 5-10 minutes. Breakfast is small with no real coffee or juice. If your looking for a cheap and basic place to stay it can be a good option. If your looking for a nice place with staff who treat you as valued guest, a room that doesn't smell like sewer, and above average breakfast try somewhere else.