4
Amy Rakowski -
3 years ago
We really enjoyed staying at this hotel. So much so we extended our stay by a few nights. The rooms/huts are so nice. Modern, clean and very comfortable. The beds are very soft and so snuggly! The huts overlook a lovely green lawn area and there is a very clean pool (probably the best we’ve been in whilst travelling SE Asia) with sun loungers. Location is excellent, at the bottom of Long Beach with only a 1 minute walk onto the beach. Staff are very friendly. They also rent scooters (250 baht p/d) and bicycles (150 baht p/d) which is great. Overall we’d definitely recommend staying here.
The reason I put 4 rather than 5 stars though was a few things that could be improved on:
- The biggest problem we had was with the laundry. It came back smelling SO bad. We had volunteered at the Lanta Animal Welfare organisation so our clothes smelt a little like dogs and cats, but when we got them back from the laundry service, they smelt much worse and a cheesy sort of smell too. This had rubbed off onto all the clothes we’d submitted (ones we hadn’t worn to LAW) and when we put them with the rest of our clothes, they all began to smell too. We would have spoken to the hotel directly about this at the time but when we realised the situation we were leaving so didn’t get the chance to let them rectify the situation. It seemed that they didn’t use enough soap at all. We’ve been travelling through SE Asia for 5 months and used countless laundry services and never had a problem like this before.
- They didn’t clean our room at all in the week we were staying there, even though we put on the “please clean our room sign”. Every day cleaners came in and made our beds but that was about all. When I asked for new towels they said I must go to reception to ask.
- The dispensers of shower gel and shampoo they provide in the bathroom we’re constantly almost empty - they didn’t top them up. On the last day we had nothing. The liquid soap provided by the sink was about a quarter full and heavily diluted with water when we arrived. A few days later it was finished so I threw the bottle in the bin (the one you throw toilet tissue into). After the cleaners had been in I found the same bottle back next to our sink, about a quarter full again of slightly diluted soap. This was disgusting and very stingy!
- They also only provide 1 toilet roll at a time to you, so if you run out in the night, or after 5pm when the reception closes, you have nothing else! When we asked for another roll in reception they told us to go find the cleaners to get one.
- In a booklet in our room it says every room gets free breakfast and free pool towels. But when checking in they said our booking didn’t get free breakfast and when asking about towels they said it would cost us 50baht each to rent.
- They don’t provide free coffee sachets in your room with the kettle. Not a big deal but pretty much everywhere else in Thailand offers this little service and it’s so appreciated when they do.
These are some simple improvements Soontreeya could make. Regardless, if we were to return to Koh Lanta we’d be very happy to stay here again and do recommend the place.