1
Clark Gables -
3 years ago
Been all over SE Asia and can comfortably say this is the worst service we have had the luxury of receiving.
We booked through their online portal which said the bungalow would have 3 beds ready for us. When we showed up there were only 2 beds in the room. We complained to the staff and requested an additional bed, to which they suggested we pay for the roll out bed, an additional fee comparable with the cost of the room.
When we complained that we should receive the bed for free, the staff laughed at us.
We went ahead and visited our room to find the A/C shut off, had to go to the front and get someone to come to the bungalow to fix it.
In the morning we went to get the breakfast and were redirected back between the reception and restaurant for payment.
Needless to say, it was disorganized and the staff was highly unpleasant. None of this has even touched on how poor communication was because of a lack of English.
The facilities in this place are nice, but the staff is the worst I’ve experienced in SE Asia. Do yourself a favor and pick a place down the road where the staff will not laugh at you when you complain about problems they cause.