Wyndham Sea Pearl Resort Phuket

4 Rohin Marker - 3 months ago

Lovely hotel with swimming pools around every corner. Decent staff. Excellent rooms. Room service a bit poor. Have two Jacuzzi in our Suite. Very fancy .

Maintenance required in some areas.
Breakfast was good but often repetitive.
Would recommend.
Mr Boom taxi cap is just around the corner and very reasonable. Strongly recommend you use him.

1 lybella co - 5 months ago

I cannot begin to explain my horror of a holiday thanks to this “5 star” hotel. Honestly I am going to need therapy after this stay.

1. From the moment I checked in the staff are nothing but rude and do not care about you whatsoever ever. No one helped me carry my bags. They made me wait 3 hours to check in because my room wasnt ready, even though the email stated I could check in after 2pm

2. I finally got to my room and it is NOTHING LIKE THE PICTURES! The room stank! The room is very old and falling apart

3. O daily room cleaning which is surprising

4. The breakfast is sickening. Honestly I don’t know how this hotel is getting away with this

Honestly i could have put up with the hotel if the staff were nice, but they were just horrible. I am so upset and the hotel offered absolutely no compensation or sympathy for any of this. It is far from 5 stars and please don’t stay here no matter how good of a deal you get.

1 Kelvin Lee - 6 months ago

You don’t even feel welcome during check in. The check in staff didn’t even bother to share more about the resort, where to have breakfast, where are the pools and activities you can do. The room phone is not working properly, unable to call room service. They have a huge in room dinning menu, we have to wait for staffs to come take our orders as the phone not working. And lots of items are not available.

Our one bedroom suite have a kitchen area. However the kitchen there are no cutlery. The mini Fridge is empty and it have a plastic bottle with half filled liquid inside. We asked to have cutlery send to our suite but they said the resorts are full and they don’t have enough to send to the room. The bathtub are dirty and the water in the jacuzzi are not even clean.

During check out there are a domestic call charge of THB 80. We said the only call we made is the restaurant as direct dial on the room phone is not working.

1 Wade Michael - a month ago

My girlfriend went to stay here with her friends and had a terrible experience. The room was not the same that was booked. Also since she is Thai and all friends were Thai, they were put into separate building from foreigners. Staff told her that they separate Thai people from foreigners. She offered to pay more but staff said "cannot" even though they paid over 9,000thb/night suite. Food service was terrible and didn't clear the table. Room service was slow. The room was booked for 3 people but not enough linens and towels for 3 people. The staff was quite rude for this being a 5 star resort. I was shocked. 3 star resorts are much more accommodating.

The most shocking thing of all is separating thais from foreigners. Its 2022, it shouldn't matter if you are a local or foreigner especially if you have the money to pay for this overpriced resort.

1 Harsh Khurana - 3 months ago

The place is beautiful, the rooms are amazingly well built, but the service and maintenance is so poor, you almost feel pity for them. The jacuzzi that comes along with the room got dirty because of the rains and at first they asked for money to clean it, then they agreed to clean without any charges, but didn't do it. Tried doing it, but the water they refilled was dirtier. Kept giving excuses till we checked out. The bath tub was not usable because of the dirty water. This is such a beautifully built place that is falling apart due to insufficient maintenance. It feels bad at times. On the day we were supposed to check out, they managed to remove our bags from the room without our permission or even information while we had gone for breakfast. Never expected such lapses at a Wyndham Group Resort.

1 Nikki Gatt - 4 months ago

Not a 5 star don't be fooled!

We booked the villa with private pool suite which had a stunning view out to sea. My partner booked this as a treat for our last 3 nights in Thailand. The villa was spacious, but smelt of mould as soon as we walked in and furniture was dated and very worn with scuffs. The bedding was clean but bed canopy curtains had not been cleaned in a long time as had marks on the them. The room needs a total refurbishment as does the private pool. The pool badly needs regrouting and retiling, missing tiles in the pool and grime all up the sides. This is not what you expect from a 5 star hotel. This hotel is far from 5 star, I would give it 3 star tops. The whole hotel could be amazing but is really run down. The breakfast was terrible, the dinning room was really dirty, the windows had not been cleaned in ages inside and out. There was marks all up the walls,air-conditioning was not switched on, just had random fans scattered round the room. There was ants crawling round the coffee station. We stuck to fresh fruit and toast and did not go back for breakfast.

1 JIA LING (JL) - a month ago

Booked a 3 nights stay but forfeited my room after 1 night. Realised I was laying on a pool of ants on my pillow after showering and the hotel only offered to change my sheets. Bathtub had hairs in it. You can find spider webs around the corners.
The good thing was the staff were pretty helpful.