Indochine Resort & Villas

5 H Np - 4 months ago

Excellent staff who always greeted us with a smile. Offers secluded comfort, but might not be as accessible if one doesn’t drive. Good breakfast. Nice view from the sky suite but this entails a bit of climb up to the room. Wonderfully affordable local restaurant at the foot of the entrance (the one 70m farther down).

2 Thanagrit Wongpanit - a month ago

Not bad for room, facility, location and sea view but worse management. We received compensation nothing from a cancelled room in advance (We informed 2 days prior to stay 1 from 2 reserved rooms) and also got the wet room when arrived without staffs' care. Not recommend here in terms of the hotel service and management quality.

1. We booked for 2 rooms at full price, paid directly to hotel account (via the government campaign to help hotel during Covid) 2 months advance. Then 2 days prior arrival, we informed the hotel to cancel a room and asked to upgrade the remaining room, not asked for refund. The 'reservation manager' said it possible but have to ask 'accounting manager' to approve. No call after. When we arrived, the hotel manager told that the accounting manager hadn't approved. The room cannot be upgraded due to 'accounting reason', she insisted. I don't think this is the 'reasonable' and reflected how the management/process in this hotel work. The hotel staffs and manager were no any ability to applied to solve a general problem. I wouldn't mind at all if the reason would be 'the room is full', but actually not.

2. Consequently, we asked if the hotel can provide any voucher discounts to use hotel facility such as restaurant or bars. No response, no any offers until we check-out. That's mean we paid the standard room at 166% of usual rate I should pay for. This full rate was quiet higher than booking websites.

3. We opened the room 225 at 3.30 pm. and found that 1/2 of the inside about 60 sq.m. room, around the bed was 'wet'. We informed the concierge, no any apology or resolution offer. We had to ask them to organise and left for other activities.

It would be alright and satisfying experience if no any accidental changes. However, I think by the hotel management and the manager action + her giving reasons, this hotel charge overpriced and staffs were not professional and no service minds. I would not stay here again.

5 Michael Cheong - a month ago

Excellent service and great views from the villa we stayed in. Resort offers transport to Patong Beach, so it's convenient. Breakfast was simple and nice. Staff super helpful and friendly

5 Knight Matthew - 3 months ago

Nice views at the hotel. Great service from the staff.
Furniture in the hotel are kinda old. Will be good if they can do some touch up on the furnitures.
Overall a good experience.

5 Nishant Chemburkar - 2 months ago

Loved our stay here - well furnished resort, with almost all facilities you could ask. Service was great too - whether it's the buggy rides up and down or the general ad hoc requests. Location is a good base to explore the west coast of Phuket, just outside of Patong. They do have regular shuttle bus services from the beach area for easy commute

3 Brenda Yip - 4 months ago

The hotel has poor management, check in is slow, rooms are dated and lack of maintenance. We rented a 4 bedroom Villa and was shocked to know that there’s no cable tv to watch any show, when we moved to another hotel in Patong, there’s free Netflix. Private pool water pump is not working. There’s spider web ???? found in the room. Going in and out from this hotel required a buggy, and there’s no other amenities surrounded. This hotel is consider too expensive for the quality and location.

5 Ad1eUK - 3 weeks ago

Lovely resort set up in the hills looking over patong and the sea, very cheap to get to and from patong if you don't want to wait for the resorts free shuttle service. Very friendly staff, decent restaurant on site and a few other restaurant just outside the resort. When I booked I didn't realise how steap the resort was, but they run you up and down whenever you want....ever if you stumble back at 4am