4
Sumanta Gupta -
3 months ago
The Bay View is located within walking distance of the beach, Walking Street, Alcazar cabaret, Ripley's Believe it or Not and the Pattaya Night Bazaar in a happening part of town with massage parlours, restaurants and sundry other shops all within striking distance. The hotel is right next to Central Festival mall, and is walking distance from one of the best street food areas on Beach Road. It is a spacious and large property with two swimming pools and a separate kids' pool and play area and is great for a relaxing stay. On the whole we had a great stay - if anything is there that can be improved, it is the communication from the hotel. We had asked for an early check-in over email a week prior to our journey but never received a reply. When we finally reached the hotel after taking a red eye flight from Calcutta, the concierge Ms. Pui initially said that the hotel could not provide early check-in since they had not confirmed on our mail (which was true) and then said that the hotel was full which is why they would be unable to provide an early check-in. However, she then immediately said that it would cost us 1000 Baht extra. When we said we were willing to pay the 1000 Baht she again said that the hotel was full. While this was in itself okay, (though we found it strange that she mentioned the money when she had already given a valid reason for not checking us in) what we did not like was her attitude when she mentioned the money which was slightly disrespectful and condescending. Definitely did not leave a good feeling and this is one reason why I have docked one star. The other reason that I have not given a 5 star rating is because the wing we stayed in - the Garden Wing, did not have an elevator and while for us it was ok, this may be a hassle for those who are not physically fit. The main building has elevators and we felt that a hotel of this size and quality should have done something about providing elevators in the other building too, even if they needed to reduce a room in each floor to retrofit it. Anyway, both of these were small irritants in an otherwise great stay. On the positive side, the breakfast is excellent, the lobby, common seating areas and other places in the hotel are spacious and tastefully decorated, and barring the issue with the early check in, every other interaction with the staff was great. In fact Ms. Noon who was at the front desk the day we left was gracious enough to give us a late checkout and the hotel also organized a drop to the airport at a very reasonable rate. I would recommend the hotel and stay there again.