Mercure Pattaya

1 Gregor Honer - 2 months ago

I have seen better for the price, lots of things are not working and need maintenance. It would be great to check regularly if things need replacement and not wait until a customer complaint’s. Maybe it was a great hotel 10 -15 years ago but its run down with lots if visible issues.

1. One TV which did not work (To be fair, they have replaced it after complaining)

2. A bathtub which wasn’t draining water and where the shower hose is just too short. (They can’t fix it as no parts available).

3. The fridge didn’t work but they replaced it after complaining.

4. Breakfast is a disappointment for us, I am more than happy to pay more for a proper breakfast.

5. Make sure you get a room to the pool side you otherwise have a horrendous balcony view (See attached images).

6. The area is not something I would suggest to families if you can avoid, we were staying two days only so just acceptable but anything longer would be super painful with horrendous streets and a lot of cheap bars.

Our conclusion, we won’t stay in a Mercure hotel anytime soon thats for sure. This french hotel chain is as bad as french cars, nothing is working.

1 chandrika jain - a month ago

Please do not book this hotel. Rooms are not as show on website. room are very basic, small u0026 old. Bathroom is like pit hole stinking. No sewrvice. No one answer your phone call at reception. No hot water in bathroom. Untill night 8 pm room service do not clean your room. You have to keep calling them again again. If you are lucky then only person at reception will pick your but he will not work on your query. My room was looked and it took them 1 whole day to open even they tried with their own master keep u0026 various gadgets. It is not upto Accor standard. it is not worth even 1 star. If someone offer you lodge better you stay in that lodge rather than choosing Mercure Pattaya. It is sheer waste of money u0026 spoiling of your holiday. ii wanted to share the video of room but there was no option so just sharing 1 pic

3 W. Hormchant - a week ago

Exceptional Value-for-money room rates for AccorPlus members. However location is way out and this hotel seems to be very popular with Indians...????

4 Julie Wright - a month ago

Nice hotel stayed a few times but I have found the visit it's catered more for the Indian's.

4 Gabreiella Wissell - 4 weeks ago

Only thing that I did not like .if i booked a room online at before entry I would got room cheaper and breakfast .but I was disgusted check in at desk ask for room I was charged more and no breakfast ..I felt this bad practice they should at lease matched the online prices ..

3 Chandrashekar Bannavara - 3 months ago

Rooms r ok, but very tiny bath room, not recommended for family, reception is good, no room service, breakfast not up to mark, no lunch r dinner. Must improve a lot

0 Yasser A. R. - 2 weeks ago

It was great and everything was excellent , I would like to thank everyone and special thanks to the receptionist Mam, and the housekeeper in Fifth floor