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Philippe Comte -
3 years ago
I recently book 2 rooms at Bonkai Resort in Pattaya which were heavily promoted with good discount. Once I checked in, the staff very quickly came up with a list of new room conditions. As she considered the room was booked too cheaply (!!!), she said we had to sign a special statement where we had to renounce on the following:
- no cleaning of the room during the entire stay
- no customary free water (daily saving of under 0.10 Euro!!!)
- pay extra charge for the use of the swimming pool
I insisted that I precisely chose this hotel for the swimming pool. And as the online booking service did not indicate any restriction of that sort, I pointed out that this amounted to cheating marketing. Finally, she very reluctantly agreed not to charge extra for the swimming pool but yet we had to accept the other restrictions. When I asked whether this applied to my friend as well (remember I booked 2 rooms) she added insults to injury by replying: "maybe only for you"!!!!
As a result, my friend did not dare to swim at all, fearing to trigger a new fight with that person.
Being nonsmoker, I booked 2 nonsmoker rooms. When I entered my friend's room, I wondered aloud and asked: do you smoke now??? Of course not, but his room was filled with heavy cold smoking smell. Obviously from the previous occupant.
In my room, the AC was barely working and on top of that, the window could not properly close.
The hotel rule is against the use of under ware in the swimming pool. Fair enough. However, how embarrassing when the self-declared English-speaking hotel owner started shouting in front of all the guests at a kid who did not notice and understand that rule indeed, shaming him as he didn’t understand English, and threatening him with a fine.
Changing the booking conditions is obviously wrong and shaming people like this is just disgraceful.