Acqua Hotel Pattaya

5 Janus Kiong - a month ago

Get a room in the main building or far from the bars, else noise can be heard till 2am. Bed is comfortable and staff is friendly. Shower is powerful but the furnishing is starting to show it's age

1 Malius Maximus - 4 months ago

Staff took my vn residents card when photocopying passport and didn't give it back. Realized on way to airport. Called Staff and confirmed they had it at reception. Not only did they fail to notify me during stay or at check out, or in the two succeeding weeks despite having all my contact details, but they also made up a story that i had intended to leave it there.
Total rubbish.
Room was fine. Very noisy from nearby clubs outside. May help to get room on opposite side to club street

5 K K Liew - a month ago

Regular room is compact but cosy.
Cool layout that balcony and bathroom is see through, with curtains for privacy.
Gym, sauna, roof top pool with bar and decks, nice place to chill.

5 C David - a month ago

From the entrance on it's was Superior Service with a smile that was genuine. Helpful and thoughtful. The hotel breakfast buffet, happiness to my stomach. Finishing with the rooftop pool.
It's my go to place to stay.

5 Mark Howard - 2 days ago

Great hotel in the middle of everything. Nice Rooftop pool and bar and the staff is excellent

5 Mark Smith - 2 weeks ago

Nice hotel, staff and great location. House keeping does a great job keeping everything clean.

1 Roberto Bkk - 5 months ago

humiliating experience.
screams, screams and screams, doors slamming and girls drunk until 4am from the room 1507 across from mine, I was in room 1502 on the fifth floor. At first I didn't give much importance, but after 9 nights in this condition, I politely asked if I could change the room to another floor. Incredibly, the girl at the front desk showed no interest in my discomfort, in fact she made me feel like I was the problem complaining about some noise, and change the rooms many time was not good. (What does such a sentence mean? I still can't understand it now).
I have always considered the staff of this hotel to be very polite and professional, but this girl has deeply disappointed me with her bad attitude, difficult to comment on.
She immediately told me if I wanted another room I could go to the second floor, this was not a problem for me, but I thought it was at least a decent room, instead I found myself in an unclean room, the bed was full of small dead ants, the blankets smelled like that room hadn't been open in months but the worst thing was in front of the window exactly 3 meters away i had a building with 2 windows looking into the room and bathroom basically it was like being walled up in the room, i had no view and no i couldn't even open the curtains, i think it was the worst room in the whole hotel, basically it was like being locked inside in a basement and i think that room was never even assigned to anyone , given the dust present, the musty smell of the sheets and the dead ants ... honestly I have never felt so humiliated and mortified in my entire life, considering that I have been a customer of this hotel for several years, I was really very mortified. I wanted to leave but the girl at the reception with a really snooty attitude told me that I would not receive any refund. So I kept the room and went to sleep in another hotel. Too bad because my check out scheduled for March 12 took place regularly, but I would have had to return in Pattaya on March 20 and stay until May 7, or about 48 nights, now unfortunately I will have to look for a different accommodation.