The Berkeley Hotel Pratunam

5 Anti s0cial - a week ago

Great location! Convenient near night market and shopping malls!

Room: love the room! it’s huge. great view and bathroom is nice!

Service: great and nice staff! was quite confused as i didn’t know the hotel is located at another building and it’s connected but the staff was so kind to guide.

Overall it was an amazing stay. Would definitely come back again!

4 Sapna Tiwari - 3 weeks ago

Location wise this is one of the perfect Hotels.
The major sight seeing options are near to this hotel.
This also has a very good Indian restaurant near by. Connected by metro as well.

Just outside the hotel, you'll see roadside shops where you can buy things at reasonable prices.

Rooms were spacious. Try to get a higher floor to get a good night view of the City.

Their staff is not very cordial, which is the only thing I didn't like.

1 Ngọc Anh Nguyễn - 2 weeks ago

SO DISAPPOINTED WITH THE EXPERIENCE! The hotel is a five-star establishment, however the air conditioning didn't function and the rooms lacked several essential amenities. I only spent one night here with my family in a room that could accommodate four people. We went down for breakfast at 8 am because check-out is at 12 pm the following morning. Our luggage disappeared when we returned to the room to check out about 9.30 a.m., and the cleaning staff were cleaning the room even though we hadn't checked out yet. I went to the reception to talk with the staff and she told me to wait as our luggage would come down with us but nothing came. After 15’ waiting I asked her again where is our suitcases and she said our luggage now are in the room.
My dad went upstairs to check on the bags and this time they were there, but they had caused the room to become disorganized once more, as if no one had touched them. It appeared that they cleaned the incorrect room and made up the rest to hide their mistake. When I complained to a different receptionist at the end, all we got was an apology and no further explanation for what had happened. We left after that and went to a much better price and facility hotel near by. Never come back again !

1 Fawad Mahar - 2 months ago

Very disappointing service and state of rooms - this is no where near a 5 star hotel. I booked a luxury room and got to the hotel at 9 AM after a 5 hour flight. I was travelling with 2 kids and 2 adults. I was given a room initially with 1 bed which the check in counter said they "think" would fit 4 people and further told me that if I take this room now I cannot get the other luxury room with 2 twin beds when it becomes available. When we got to the room we found that the bed could only fit 2 people! After multiple chats with the manager we were able to get the other room with 2 twin beds else some of us would have had to sleep on the floor. The luxury room with 2 beds is anything but luxurious. With 1970's carpets, battered side walls and the only thing upgraded being the washroom, this is no where near a 5 star hotel. The breakfast was very basic and disappointing too. Please dont call yourself a 5 star hotel. Invest more in your rooms vs. just giving the impression of luxury by having a fancy hotel lobby.

2 Wlee 7788 - 3 months ago

I gave 3 star for good cleanliness of the room but rate room down as phone, TV N air-conditioning is not working. Informed front desk 3 times over two days N no action done. We requested queen or king size beds N non-smoking floor but was told it was not available only on check-in. A request to spray the rooms with room deodorants, not done. My email N tel nbr provided upon booking. No bottled water provided on second day. I am certainly feeling very letdown.

I am back at this hotel after a week. Waiting for over an hour for keys to our rooms. If not for my friend's request, I would not have book this hotel again. Super letdown.

5 R S (Rs) - a month ago

We stayed for a week and the location is unbeatable. We had a few issues checking in as a family of 5 but the duty Manager Buoy was very nice and accommodating. Will reccomended as the rooms were a good size and decor modern. Do book the main tower if possible as slightly more convenient.

5 k h - a month ago

This hotel is reasonable compare to other branded hotels nearby. The service was good enough. The buffet breakfast have various choices. You will enjoy it. They have fitness gym, bar and swimming pool. They have 2 buildings main tower and north tower. I stayed at north tower every time I had to use bridge at 11th floor but it wasn’t so complicated. The view was good.
The location is also good. Near to central world which is biggest mall and premium fashion mall is connected to the hotel.