4
Amanda DeRosa -
2 months ago
My experience at Riva Surya was overall very positive. We stopped there during our honeymoon travels. The staff was very helpful, answering questions and helping my husband and I get to where we needed to be. The room was clean, the bed was comfy and the service was excellent. The reason I am giving them only 4 stars is because of the restaurant/room service. One night during our stay my husband and I had wanted to just lay low and order room service for dinner. I tried calling the line from our room, but no one answered. I called the front desk, they reached out to the kitchen and said the kitchen would call us back. We waited 45 minutes and no call. We ended up venturing out and found a great place down the street. But that experience was disappointing after the excellent service we got from everyone else.