2 lothar ve - 2 weeks ago
So let me start of by saying the staff is really friendly and the cafe and hotel are beautiful. The location as well is actually quite nice albeit a bit loud.
What makes me give this place such a low rating are mostly the showers and the cleanliness. The showers are either boiling hot or cold. No in between. When we brought this to the attention of the staff they tried to help us by moving us to another room, which after the first shower, had the exact same problem. I'm guessing the entire building has some plumbing issues. So for 4 days we had to take cold showers and were offered no solution or compensation. Moreso we were made to feel as if it was us who did not know how to use a thermostatic faucet ????. Looking at previous reviews this problem has existed for some time and was never fixed.
Regarding the cleanliness, everything looked clean (apart from the towel which had stains) but when we were changing rooms i checked under the bed and was shocked to see a dead roach as well as a previous guest's underwear under the bed in room 33. I also saw a roach running around in the income hall. But that i can understand. I can't understand why you would not clean under a bed though.
Overall very dissapointing experience, we wish we had booked somewhere else.
We did not stay in the dormrooms but in the private rooms which are situated in a different building. I can not speak about the dorms.