Pathumwan Princess Hotel

2 Jaslyn Tan - 3 months ago

Location of the hotel is really prime and convenient - given that it’s connected to MBK. Check in process was slightly long but was expected as there is only 2 counters opened. Overall process was smooth.

Justification of 2 stars came from the fact that I found a living roach scuttling around the bathroom and I had to kill it myself. Pretty gross.

Next, we were LOCKED OUT on the day of our check-out date despite having approval of late check-out from the very start of the booking. Strangely, I was able to take the lift out but was unable to tap into my room. Had to make my way down and queue up at the check-in counter to get it rectified. The staff on duty that day was astonished to hear that I had requested for late check-out and was super reluctant.

After a good 10 minutes of explaining to her, she finally re-issued me with a card to get back to my room - where all my luggage was.

For a 4/5 star hotel, I was certainly not expecting this service and level of cleanliness.

By the way, daily breakfast buffet was alright - nothing outstanding.

2 Kenneth law - 2 months ago

Make no mistake, this hotel probably deserves to be rated 4/5 star.
It's located within walking distance of various malls; Room was splendid with an amazing view and amenities (bidet included for those such as myself who seek it out); Staff were friendly and breakfast was okay albeit a little crowded for the venue it was held at.

HOWEVER, it did not please me at all to find a cockroach scuttling around in my room. Such an incident should not be happening at a hotel with a rating of 4/5 stars. If even boutique hotels can assure the absence of cockroaches in guests' rooms, it is quite the disappointment for one to be found in a room of such a highly regarded hotel.

5 Suparat Suriyadet - a month ago

Highly recommended!!! The hotel room just have renovated after the pandemic so it is very nice and clean. The hotel located in the heart of Bangkok, so very easy to travel to anywhere with BTS sky train. The hotel staffs are very friendly and helpful. I will definitely come back again for such a superb services which worth for what you pay for!!!

4 P.R. - 5 months ago

3/5 overall. Love the location and most of the staff were polite but there was so much disorganisation it was incredible. We stayed for a month and we got woken up at 5:30 4 times in the first 2 weeks, needless to say I wasn't happy and eventually after complaining enough they understood this wasn't acceptable. After I eventually complained about a number of issues I had, they took the feedback on board and service improved a lot.
Used the sports,fitness and massage offerings. Quite good, only annoying thing is having to wear a mask at all times in fitness even if on a treadmill, it makes exercising very difficult but I understand they have to enforce rules.
Korean BBQ was okay. Breakfast was quite good but got boring eventually (not their fault). Room size was good. Good TV channels and generally nice service. Would recommend and would stay here again based on the final 2 weeks of the stay.

4 Yan - 4 months ago

Great location, connected to Siam shopping malls. Not many selections of breakfast, room is small, air conditioner is sensor controlled so when you sleep or outside, it will return to its auto mode. Good 25 meter swimming pool.

5 Yousif Al Hammadi - 4 months ago

One of the best and unique hotels in Bangkok city. The staff were very friendly. The rooms were super clean. And the best thing is the location, it’s beside MBK Mall and you can access the mall through the hotel itself.
And last but not least is the price was incredibly affordable. I spent around 200 dollars for 4 nights.

2 Uwe Frerichs-Grieger - 5 months ago

Unfortunately I cannot praise the hotel. I was in the hotel for 2 weeks in April 2022 and I have to say it wasn't really good for a 5 star hotel. The cleanliness especially in the pool area leaves a lot to be desired and is not good. A lot would have to be repaired. The breakfast is sparse and not good and the breakfast room is not big enough for the amount of people - one coffee machine for the whole breakfast area!??? With a few exceptions, the employees are not really friendly and courteous. No flowers or fruit or welcome drink on arrival - sorry I know that differently in Bangkok. My room had the following damage in the 2 weeks that had to be repaired - no light (electrical failure), leaking air conditioning and drain clogged. Nothing earth shattering but annoying for a 5 star hotel. Therefore everything ulin not appropriate for the price!