Novotel Bangkok on Siam Square

2 Eudy Oh - a month ago

Note that now if you book this hotel, it's gonna be fully booked as the restriction has been lifted. Was not very impressed by the standard of the rooms. The superior room size is acceptable for me as a solo traveller, but the maintenance of its room facilities needs to be upgraded or touch up. And also the door does not close after you entered have to make sure you close it properly.

As I was travelling for business, I came back at the end of my trip for a night stay before flying back to my home country. I was upgraded to the deluxe room, which I really thank the staff for the free upgrade. But the room was disappointing, the toilet sliding door could not be closed as the wheels have worn out. And the paints on the wall was starting to peel off, at the same time the room some how seems smaller than the superior room.

A friendly advise if you are a walking branded shop/shopping mall don't booked a cheap room and try to request for a free upgrade. If you can afford the branded stuffs, you can afford a suite room. Don't cheap on it. Because I encountered a group of guests try to bully the counter staffs into a free upgrade. The staffs are the some of nicest people I have met and how well they handled the situation.

Breakfast buffet was very good, can be considered upon booking the hotel room. But do not have high expectations of the room as mentioned much maintenance and touched up need to be done.

1 May Chen - 2 months ago

Have stayed here on previous trips and never had an isssue, but this latest trip (that I’m still on) has been nothing short of a nightmare.

To start off, my request for a non-smoking room was ignored. When I went back to the front desk to check, rather than acknowledge the mistake, the person on duty insisted the room I was given is a non-smoking room, and I can assure you that by the smell and the ashtray in the room, it surely was not one.

The next room I was given had a bathroom door that could not lock. When I raised it with the manager, he even admitted that ALL bathrooms in the hotel are unable to lock.

True enough, the room I was changed to after this also could not lock. Better yet, the door could not even close. To make things worse, the towel hook on the wall was loose, and the tissue box even came off of the basin vanity, giving me a big shock. The ceiling light in the bathroom was also flickering, something the manager promised would be fixed the next day when I was out, but was not.

Also, room key cards work NEVER work and take about 10-15 tries before you can get through.

When speaking to the manager, he said that the hotel management is aware that there are several things that need fixing in the hotel, but aren’t going to do so just yet.

I know I’m not paying for a 5-star hotel but these are really basic standards that a place such as Novotel should meet.

An extremely disappointing stay. Safe to say, I’m never staying here again.

2 Diptendu Pathak - 2 months ago

Cons:

1. Bathroom doors does not have Locks from inside.
2. Worst possible Picture Quality on TV
3. Very Small Bathrooms.
4. Room Service is not up to the mark
5. No regular Lunch and Dinner Service (only Breakfast)
6. No Balcony
7. Windows Can not not opened

Pros:
1. Wonderful Location
2. Front staffs are to some extent helpful
3. Powerful Room ACs

In a nutshell, won't recommend

2 Leonard Yong - 4 months ago

The buffet breakfast was good with sufficient variety to suit all tastebuds. However the rooms were run down. Quite disappointing when you first enter the room thinking this is like a 3 star hotel. Rust u0026 Dirt prevail. Saw 2 baby cockroaches running across the bedroom floor. No wonder the price was so low now.

On checking in, was told that they were short on housekeepers and we had to wait till later to check in. Eventually got the key at 3pm.

Massage houses that used to line the street across the hotel were mostly gone.

5 Joern Justdoit - 4 months ago

Nice and clean hotel in perfect condition. Just a few steps to the "Siam Square" shopping malls. Good service. However, I cut one star for the very long waiting time for the check out.

1 Elaine Yin Lin - 3 months ago

Not impressed with the service. They told me my room will be ready at 2pm, but in the end they said need half an hour more. I asked whether I can have a bottled water (which they usually put in the rooms anyway), but they refused to get it for me and told me to go to the bar to purchase one small bottle for 59 THB. The check in was really slow as well. I waited for a good half an hour for two people in front of my queue.

5 Farah Khan - 4 months ago

Absolutely loved this hotel during my travels in Asia. The staff are amazing. The location is perfect. Honestly could not ask for a better place. Thank you very much to Kate and Soft for the endless support.