InterContinental Bangkok, an IHG Hotel

4 Denzil Khine - 5 months ago

Pleasant experience here with very polite and welcoming staffs. The location of the hotel is the star of the show. Close to major shopping center and easy access to public transit. The breakfast was exceptional. The bed is on the softer side.

0 Sb_177 - 4 months ago

Overall nice stay, and really appreciated the club benefits. However the entire hotel is dated and very much in need of a full top to bottom renovation. The rooms and bathrooms are very dated, and not to the standard of other similar and much newer hotels in the area. Looking forward to the hotel re-opening later this year or in early 2023 to see how it is modernized.

3 Colm Carmody - 4 months ago

Amazing location, and the rooms were very nice!

Breakfast selection was average for a buffet, but was nice nonetheless.

However had a very difficult time trying to organize our stay with the reservations team, which caused to book a different hotel for our arrival night and change our hotel at Koh Samui.

0 OsloSin - 6 months ago

I stayed in November 21, all was great. Came back in March 22, it was a little bit mixed. Staff was polite and well spoken as usual. We were placed in a room with a connecting door, despite noting that we prefer a quiet room. (booked under my partner who isn't an ihg member). Intercontinental has excellent sound proofing, IF there isn't a connecting door. In this case, we heard TV, conversation, music... Had to change room which, to their credit, we didn't have to insist on. They made the switch.
The new room smelled heavily of a musk-Amber perfume. It was 1 night, so we just let it be.

Came back to Bangkok 3 days later, got a room without a connecting door, since I stressed it a few times at booking, confirmation, check in. Room was nice, but bathtub was not cleaned.
No water in it, but the detritus of dead skin and dirt were just sitting in the tub near the drain hole. Short curly hairs were found around the tub edges.

Needless to say, we didn't use the tub.
My partner is the type who don't like to complain so he said not to bother. (they tried to comp us with free breakfast the previous time and he didn't want to take advantage)
I'm not sure we would return. Beds are great as usual and the everything else was at the expected level of usability and comfort. But cleanliness oversight was uncomfortable esp since we are hyper vigilant on not getting covid at all.

0 MunaA - 4 months ago

Being IHG member and a frequent guest of the hotel chain, it’s my first encounter to see the service quality dropped to the bottom.

Room cleanness was ZERO, twice during my stay noticed the room where not cleaned properly and dirty bedsheets were used.

During the buffet breakfast, was surprised when the staff informs me they don’t have honey jars in stock.

0 Zaki - 4 months ago

I always prefer to stay in an ihg hotel especially intercontinental hotel. Since I have become an platinum elite member, I always look to stay in this group of hotels. Being treated as someone especial, feel good. Ihg's properties all over the world has significant standard. I found it in dubai and London also.

5 Psitta K - 3 months ago

The hotel located in a prime location of Bangkok, connected with BTS green line. Service is always great here. I definitely fall in love with the spa.