3 Sahara Wangiat - 3 months ago
A bit disappointed.
I made reservation via line application for a garden room and it was already confirmed. During checking in, front staff told me that I booked a Deluxe room so I confirm with her that I booked a Garden room. She told me with her strong voice that I booked Deluxe room. I had to show her a text conversation between the hotel and I. Then she accepted that it was a hotel's mistake and try to find me a garden room. Actually I didn't mind staying in a Delux room but I just didn't like the way she talked to me like I was wrong about the roomtype without any double checking or kindly asked for a confirmation letter.
Once I get into the room, it was not like I was expected. The reason why I chose to stay in the garden room because I would like to spend sometime in the balcony with a bit of view but it had no view because there was a roof of the first floor blocking all the view. So I called the reception if they had any other room available but unfortunately it was fully booked. I asked to see the Deluxe room that was booked for me before, she said it was fully booked. I was not sure if it was a lie but it is quite hard to believe as she just told me ten minutes ago that there was a Deluxe room booked for me first.
Actually this hotel was really nice, the room and shower room was clean. Bed was very comfy. Housekeeping and room service was great .Big space for a parking lot. Only the reception staff has to be more trained.
