2
Ruksina Hancharoenkit -
5 months ago
I’m pregnant so I was craving New York style pizza, we ordered a lot. Pizza was not that bad but I’ve had better (I used to live in the US). Appetizers was very disappointed, we’ve ordered boneless chicken, French fries and fried onion and they were inedible (soggy and greasy) I had a bite on each one of them and that’s it, no more.
My sister called the restaurant, the response is that this is the way they do the food but they can return the money if we want. For me it’s not about the money, it’s about “accept and improve”
So my sister herself send the food back to the restaurant for more understanding towards the complaint and a chance for the restaurant or the chef to get to taste the food and understand the problem but still, the respond was “this is how we cook the food”.
And it’s not about getting a refund, it’s about showing respect and responsibility on what you cook and the customer’s comments, to say at least you are sorry and take it seriously why did the problem occurred. The problem might not be about the chef but might be the time you put hot stuff in the box or you mixed your garlic and then put it in the box which might make it soggy and doesn’t taste as better as eating at the restaurant, Maybe you should separate them and let the customer mixed by themselves?
Pizza, Salad, Macu0026cheese are edible.