Mercure Chiang Mai

4 Alireza Yaghoubi - 2 months ago

We stayed here for 3 nights. At this price, it was a great value and I will definitely return.

Bed was super big. But only came with 2 pillows. We asked for more and they were delivered immediately.

The staff were very attentive. There was no toothbrush and bathrobes in the room and again, they brought them almost instantly after we requested.

The building is somewhat old but it has been renovated recently.

Breakfast was just ok. I would not have purchased it separately if it didn’t come with the room.

The location is great. There’s a supermarket right next door and several temples are within walking distance.

Something to improve: shower head angle/position could not be adjusted.

5 Henry Bae - 2 months ago

I found this hotel after arriving in Chiang Ma at 11pm and realizing that I had accidentally booked my original hotel for the day following my arrival and that original hotel was fully booked for the night I arrived. I desperately called nearby hotels, with the Mercure having a room available for that night.

The best thing about the hotel was Tara, the absolutely wonderful late shift front desk associate who got me squared away with a room immediately. She is extremely warm, polite, and her English is fantastic. If you check in later in the evening, please give her a warm hello, because she is tier one. She is the reason that this particular hotel has a 5 star rating and not a 4.

The air conditioning in the hotel rooms was fantastic, if you are not a fan of hot weather, the hotels AC was bar none exceptional.

The room service menu was quite limited but everything I ordered from the menu was quite appetizing and of good value.

The location is slightly north of the old city but still within a very convenient distance to the old town.

My primary dissatisfaction with the hotel were only that there were no towels in my room when I arrived but that was quickly squared away by alerting the hotel staff. The second issue was that the water in the shower was not very hot and that was the only annoyance that was not something that could not be addressed.

5 Sitthichai K - a week ago

Couple of visits and checking in went smoothly and pleasant. Although quite dated hotel but clean, tidy, with large room and very big bed and hot shower. Adequate breakfast with this friendly pricing and there’s plenty parking spaces. Next to Tops supermarket so it’s very convenient too.

4 John Ashworth - 4 months ago

Very quiet as Chiang Mai has been nowhere near Bangkok in the speed of Covid recovery.
Got upgraded to a Junior suite, which was huge, with 2 separate bathrooms. Furniture and decor a bit dated, but actually seemed to add to the charm of the place. Breakfast catered to Thai and European taste and was decent. Staff excellent, very polite and helpful. I considered for the price an excellent choice and would happily stay there on any further trips to that area of Thailand.

0 Diana - 4 months ago

I can definitely tell the hotel had its heydays but needs some refurbishment now. It has nice location and rooms are spacious and staff are polite but definitely dated. It was sad to see the place so empty as I think the hotel has great potentials to welcome many guests again.

3 Nacho Cobos - 3 years ago

The hotel is a little bit outside from downtown or attractions so I would not recommend to go to downtown by walking but the staff at the reception are always supporting in order to get a taxi and explained the driver where you want to go.

The room I got is a delux room with one bed and is really big, I was not expecting this kind of size , including the bathroom, there is not doubt this hotel could be a very good option for travelers.

Just be aware that cleanness is not really one of their strengths, at least from what I see in my room they can improve in small details. Don’t get worried about finding trash or some other things what you don’t want to find but what I mean is that I found small details that I think they could do better.

1 Антоха Австралийский - 3 months ago

The hotel is very outdated and poorly equipped. The room we had was dirty, the bathroom was covered with someone else’s hair as same as bedding sheet which wasn’t changed from previous guest. The pool area also in bad condition with trashy pool beds and dirty mattresses.
The breakfast was ok