1
Baronemultimediale -
3 months ago
DREADFUL EXPERIENCE !!
Booked with agency a stay in the Suite with City View.
Sent a message to the property 3 days in advance saying that we will arrive at 5am and if possible to early check-in NO answer. When arrived at the property at 5 in the morning exhausted from the trip, we found a gentleman at the reception unhelpful, don’t know anything, can’t make decisions, basically, useless!
Every times I asked a question and help he needed to contact some one in chat application and wait for answers. “My manager will come at 10:00am” So We supposed to wait 5 hours in the lobby (?)….At some points I decided to move in the room even with extra charge for early check-in but guess what??
“The room is been booked yesterday by someone how liked it and will stay longer” this was the answer of the gentleman!! My Suite is been sold twice!!?
He wanted to accommodate me in any other Deluxe room at the ground floor, for the same price as the Suite!!
I called my agency and after hours of frustration time for us and discussions between reception and my agency, I got refund for the stay and a good bye from the staff!
Lucky my agency found another beautiful room stay at few steps away from the Chiang Mai gate amazingly served.
This property is the classic example of having nice amenities, beautiful decorations and chandeliers but WILL NEVER provide a memorable stay because can not buy service minded people!!
Stay other Newly Built Boutique Hotel with beautiful Thai hospitality - forget about beautiful pictures published by this property!