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Daniel T -
3 years ago
Location is amazing and the staff are fine. Very conveniently located. However there was confusion getting here and getting away. Getting here in the middle of the night we were first taken to kantiang view resort.
Getting away we booked a van through the hotel to get to Krabi airport. We needed to go to terminal 2, he went to terminal 1 and then left the airport. As a foreigner I wasn't aware the 2 are connected (no signage) upon leaving I told him I needed to go back to the airport and he laughed and kept driving. Finally stopped at a different bus location where we were asked why we didn't get off. Of course we tried to explain. And couldn't. We don't speak Thai, they didn't speak English. No one's fault. At first, then we were told that taxis couldn't go to terminal 2. Of course then we were forced to pay for an expensive taxi back to the airport who took us straight to terminal 2. I don't mind the inconvenience. I mind being laughed at and lied to. I paid for a service and didn't get that service.
As a side note, the driver was not the same driver whose license was posted in the van, and the van was overloaded with people. I understand maximizing profit but the resort should vet who they use.
My vacation to Thailand has been amazing and I always expect a few bumps travelling overseas, but this was unacceptable.
More about the hotel. The power went out for several hours one night and it was dangerously hot, but the generator was running and the lights in the bar/restaurant stayed on. Seems like your guests needs should come first. Especially when it's nearly 100° out. Ants all over the place, which is to be expected on an island, but this was a little much. I wouldn't stay at this hotel again. There were no trash cans in the room, no service to clean the room, not good service.
If you do make the mistake of staying here, enjoy the good cocktails at the bar, the cheap motorbike rental, and the nightly live music/fire shows. Those things will ALMOST redeem this place.