The Naka Phuket

3 moria malka - 4 days ago

The hotel has some advantages and disadvantages and that’s why I rated it as medium. The resort is rated as a 5 stars hotel, and it’s designed beautifully and fancy. The room is huge, the private pool is fantastic, the facilities are comfortable includes the bed, sofa etc. The staff is great and always willing to help fast. Nevertheless, here are starting the disadvantages- the resort is located on a side of a mountain so is kind of insulator, and also you need the hotel car to get out of your room and get to the outrageously expensive spa, restaurant etc. The price is too high to get a room full of ants!!!! They were all over the room! The water in the shower are cold, and if you don’t want to take a taxi to the city, you need to eat at the hotel restaurant/room services or a restaurant who works with the hotel. It’s not worth the money!

5 Phong Yang - 2 months ago

The place to be in Phuket is The Naka Phuket. The Deluxe Pool Villa Ocean View was stunning. Service was perfect. Every staff was friendly, helpful. Breakfast was decent, many choices to choose. Worth to spending money for this luxury pool villa. One thing that could have been better is room maintenance. Some parts in the room are old, but still acceptable.

5 عزام محمد - 4 months ago

Honestly I’m sad leaving to the airport.
I spent two unforgettable time nights in this Resort.
I would recommend it for everyone.
Special thanks to the receptionist PhiPhi, he is very kind and helpful.
Hotel shuttle drivers are very fast.
Everything was good.
For sure I’ll come again to this amazing resort

2 Veeyada Pipatpunlop - 3 months ago

I have heard many good things about this hotel so I decided to book it for one night as a surprise birthday present for my parents. What a disappointment. I booked a 2 bedroom pool villa, room 543. In general, the hospitality is just way below par. Definitely not 5 star quality.

Good points:
- 24/7 shuttle service around resort
- Amazing views from the master bedroom
- Good atmosphere at the sky bar
- Cute birthday cake surprise at sky bar
- Great cocktails at sky bar
- Pool area and the private beach is very nice!
- Breakfast buffet line has a variety of selection (esp for Thai food)

Bad/Improvement points:
- Check in at 3pm, later than other hotels

- Half an hour delay when checking in. Noting in mind that I had requested a ‘Happy Birthday’ letters to be laid out on the bed as a surprise for my parents birthday, they said that it’s taking them more time than expected. We were mislead that the car is coming to pick us up from the pool to our room, and twice we were told to wait with no definite time. Honestly if the staff was honest from the start that we will have a late check in if they arrange this surprise, I would have called it off and we would not have a late check in. I called it off in the end because my parents got mad and the surprise was ruined.

- Room was very tired and worn out and the most shocking thing is that the housekeeping did an awful job at cleaning the room. The outdoor jacuzzi area was still dirty, and there was actually a half finished Pepsi bottle in the room, probably from the previous guest, or even the previous previous guest. Also, the mirror doors to the balcony were not wiped properly leaving greases from the previous guests that have been in contact with the mirror. In regards to the bedroom downstairs, the most unacceptable thing was the plastic light cover fell off the light, it seems like all the plastic light cover had fell off previously. The bed has bumps like it was not flipped over, so there was a hole in the bed (old mattress). The AC in the room had loud noises that kept going on and off, disrupting our sleep. They already have 3 hours time span to turnover the room, which is an hour more than the usual hotel standards, and the room turned out to be this way was very disappointing.

- The Wifi was very poor, not able to connect to our device

- Old structure, needs maintenance. Things like concrete, wooden floors, in room and facilities looks very tired and needs refurbishing.

I have stayed in other hotels in Phuket and around Thailand at this price point and what I got in return was much more impressive and worth it. I am posting this review in the hopes that the hotel will improve for future guests. Since travel has started to return in Thailand, I understand that properties do need a second chance at this. I talked to the assistant GM about these issues, and he acknowledged all of them and said that he will work with the team to get it sorted for future guests. So hopefully, things will turn out ok in the near future

4 F A - 4 months ago

Amazing resort with really good amenities and really good view but you need to choose the Villas up hell so you will have really good view. The staff are so friendly and the room service is nice, incredible breakfast. The only problem is that the resort are a little bit far from the patong area and it’s really quiet and nothing to do so I would choose it to chill out

5 Abdallah Al-Mahdi - 3 months ago

Great place for couples or small families.. a true 5 star service, you could ask for anything and it's there..
Location is what really matters!! If you were looking to walk around to wherever place.. you're not walking anywhere my friend!!
You can't get out without a car so it's forcing you to stay in and enjoy the beautiful scenery and pools.

5 Abdulla Alsaadi - 4 months ago

The stay at The Naka Phuket was fantastic. The service, the room, the view, the breakfast everything was absolutely phenomenal especially from Jamie who helped us the most from check in until check out and made our stay more enjoyable. Thank you for the great experience and will be coming back again!