0
ND -
a year ago
my first impression was perhaps the worst in any hotel I've stayed in making me and my girlfriend wait for almost an hour, whilst seeing other guests check in after me, and take to their rooms in a matter of minutes.
i got told to wait in the lobby and have a coffee and would be notified when I'd be taken to my room. on 3 seperate occasions i had to get up and follow up to see what the delay was. At one point, i was even offered a twin bed when i clearly had stated in my booking prior for a king sized bed as i was supposed to be with my girlfriend. I actually felt quite insulted that i was offered this. Apparently i was told that the balcony of the room was being cleaned.
Eventually i was shown to my room.
Still, problems persisted. my fridge did not work, the WiFi didnt work and the lights kept going on and off - even at night we were woken up several times due to faulty power to the room with all the lights blaring down on us in bed. least to say my girlfriend and i had a bad night's sleep hardly sleeping.
And upon inspection of the balcony, it was not sweeped or cleaned, so i felt lied to about the true cause of delay.
I think the room is actually a nice design and good layout, tasteful. but my overall experience was dreadfully let down by the events that occurred.
I so wanted to relax, but in all honesty, I couldn't as things seem to compound negatively during my stay.
I'm hugely disappointed and had heard great things and been recommended this resort, reason for booking in the first place.
I must make special of your concierge staff Khun Arm who did his utmost to assist me and was outstanding for his efforts to make my stay better, in knowledge of seeing me so agreived and upset.
He was the highlight of my entire experience at your resort which is credit to his excellent level of service and care to guests, sadly the rest of my stay left me with bitter disappointment. I would advise my friends and business associates to avoid staying here based upon my recent stay.