1
Cecily Reeves-Jones -
4 months ago
Wish I could rate zero! 1 star is for the friendly cleaning staff who made our room pleasant.
Firstly, we arrived very early after almost 18 hours of travel, at 9.30am, and were immediately greeted with rudeness. The staff couldn’t check us in - which I completely understand- but left us standing in reception, with no offer of leaving bags or anything remotely useful. Eventually we left them in the reception hallway, not even in the luggage room next door. We asked if there was a toilet or somewhere to freshen up and they said we had to go outside by the pool. When we asked for towels for the pool there was this huge issue, staff literally wouldn’t even give us two towels to borrow for the pool, even though we’d paid for stay already. If we hadn’t paid we would’ve left, due to the staffs rudeness. We could see towels in the linen cupboard and they just kept saying “DONT HAVE” over and over. Eventually, after stating we would be requesting a refund online, to change our stay somewhere else, did they give us two towels.
The eldest female staff member on reception is the worst, which is reiterated by lots of other reviews too, and was shared by other hotel guests.
The hotel room was not in the front hotel, as pictured online, but a completely detached side building away from the beach. The outside of the building was shabby, bins were full and the pool area was dirty. The room was mouldy in the bathroom, towels smelt damp and the room was overall disappointing- it needs renovating.
The hallways were big and echoed, so it was noisy throughout the evening and early morning with people returning home at all hours.
You also have to pay a 500baht deposit for the door key- which too I understand- but this seems incredibly high. Especially as we are travelling on a budget, and this is half a days spending gone until you checkout.
We were hassled before checkout, both asked in the hallway when we were leaving, and then called before checkout to make sure we were leaving.
If you ever have to visit pattaya- and I don’t know why you would- I would avoid this hotel at all costs.