The Residence on Thong Lo by UHG

4 Philip Yang - 2 months ago

Perfect location, Family Mart on the first floor and Seven Eleven across the street. Washing room also across the street, restaurants are all near, so food delivers very fast.

Staffs at the front desk barely spoke English and weren't that kind, but didn't matter that much. Hotel maid was extremely kind and caring, even though she didn't understand English. She brought us water and towels every time when we didn't wanted our room to be cleaned.

Gym and pool is fine, I visited quite often.

Saw a small cockroach for 2 days in the room, but I guess it's because I visited right before the bug termination day.

3 Skye West - a month ago

“You get what you’re paying for.”
When I first arrived, the room was spacious, it had an iron, the swimming pool was working and I had barely any complaints.
I checked out, went to Krabi and returned to a much smaller room for the same price. This room had a constant stench coming from the drain, it really did smell bad. Then the swimming pool was out of order for 6 days and the sauna never worked.
In saying this I have to say the gym was awesome- very well equipped with a great view!

3 Jenny Donchanok Rattanil - 3 months ago

It used to be my favourite spot for a getaway, the last time I stayed the service was the worst it's been. Staff were not very welcoming and helpful. Not very fluent in English (at least she could have been kind). However, the kitchen staff were excellent. We came back because of it and breakfast is great. But I doubt there will be next time for us.

5 Sarah Jessica - 2 months ago

we really enjoyed our stay here! the room was really spacious and definitely worth the money. the staffs were very friendly as well. really appreciate the assistance of the staff during breakfast as well :) will definitely stay here again if i visit bangkok

2 Melissa Labelle - 2 months ago

We had one night at this hotel and the experience was just ok. The service was the worst it's been. The manager Nicky was very rude and not helpful. The check in is supposed to be 24h/7 but when we arrived at 10h, our room was not ready until 2pm. Also, the hot water in the badtub was not working in our room. However, the Staff were more welcoming and the kitchen service was good. After I check out, I had some food with me that i needed to keep it on the frigde while I spend my day to the pool and They said no and was not kind with me. Not very fluent in English also!

2 Sheela - 3 months ago

The Residence on Thonglor was underwhelming to say the least.
My husband and I have stayed at Alt Hotel Nana-also managed by the UHG group, and the difference in service was like night and day.
Unlike Alt Hotel, the staff at Residence on Thonglor were not very friendly, warm, or welcoming. Upon check-in I signed where I was directed to sign, and paid for our four night stay.
I was offered no information regarding breakfast, the swimming pool, the gym or any other facilities. I had to ask about the sauna, and I was informed that it was closed. I also had to inquire about the tuk tuk shuttle service that takes guests to the sky train and back, and I was informed that that was also unavailable.
The Residence on Thonglor is quite far up Sulhumvit soi 55, so unless you are in no hurry, and enjoy very long walks just to get to the sky train, the location is pretty inconvenient. We had to pay for moto taxis to get to and from the residence.
We also inquired about vegetarian options at the breakfast buffet, and no one was of any help there. We asked if we could possibly have an extra dish made for us that was vegetarian, and the employee flat out said no. I don’t understand why you would deny paying customers when it’s incredibly simple to make vegetable fried rice or stir fried veggies.

The wifi was also terrible. Even though there was a modem in our room, it would drop regularly:

We’re in Bangkok quite often for business and have stayed at our fair share of hotels in the city, and The Residence on Thonglor was quite a disappointment.
With such a wide variety and varied budget for hotels around Bangkok, I recommend to opt out of this accommodation.

1 Meghan Doan - a month ago

i booked 5 nights in this hotel and had very bad experience here.
- The room had a terrible musty smell. Walls and everything are very dusty.
- The wardrobe was not cleaned, was full of dirt on my clothes. I think they did not cleanse the clothing cabinet at all.
- Noise cancelling is very bad, so you will feel annoying if you are around other guests. The sound of children crying all night, the loud banging on the door in the morning wakes you up, the sound of other families playing loudly next door... I endured it all because I thought it was a cheap hotel. But then, we got knocked on our door at 11pm because we were watching a movie. They told us to not allow watch movie at 11pm??
The next day, early morning around 9am, the reception called us and complained that we make noise because we watch TV at 11pm…. Its just ruin our experiences! They better improve their facility before telling guests like that
- This place is very far from BTS station, can't walk! It will take you around 45 mins walk to BTS but you can’t walk during this kind of hot tropical weather. Very hot. There is a motobike ppl down the street to take you to BTS for 20bath but they drive so crazy and not safe at all!
- No room service, they don't even have hand towels for guests, when i asked for habd towels they gave us the floor towels LMAO
- Staffs dont speak english well
- For the money you pay, there are so many better options in Bangkok!