Rutnin Eye Hospital

1 Noor Ali - 2 months ago

I was an old patient here and used to come here only to see one doctor who is good. However, the system here is completely inefficient. There are long waiting queues despite appointments that are booked in advance, the clinic is always packed, and the staff are dishonest about the waiting queues. I had booked an appointment for 2:36 pm, I arrived at 1 pm and had gone through screening and basic vision check which took an hour. Then they informed me the doctor was on lunch break, and there were 7 patients before me. It was already 2:20 pm by that time! I told them to cancel my appointment, and suddenly there were only 3 patients in queue before me even though the doctor was still on lunch? It’s clear they are prioritizing patients not due to the appointment timing which is why it’s highly inefficient. I won’t be coming back here anymore unfortunately, I’m not surprised it’s getting 1 star reviews recently. Please don’t waste your time and go to a hospital instead!

1 Toon Mangklarat - 3 weeks ago

I ignored the negative reviews because I had a good experience here years ago. Unfortunately, it’s now so overcrowded that I would recommend avoiding this place. I went for a routine exam and to update my prescriptions. It took 3.5 hours. The waiting areas were so packed that they even had 3 other patients waiting inside the exam room while the doctor was hurriedly checking patients. After I finally finished and paid, it turned out that the doctor did not even provide me with my prescriptions, so I had to wait another 30 minutes in their glasses shop while they made phone calls and a different doctor had to come talk to me. It does not feel like an international private hospital, but more like an understaffed and overcrowded government hospital.

1 Astari Marthaningtyas - 3 months ago

5 years ago i have a good experience with them, i went for eye checkup and spent 1-2 hours, quite efficient. But now, my experience was horrible, i have eye irritation so i need to see doctor, but they’re sending me to all this visual assessments and leave me waiting for doctor for almost 4 hours. I remember i registered at 3.05 pm and by 5.30 they said i need to change doctor because the first doctor has too many patients, and they send me to another eye refraction test, that doesn’t really relate with my eye irritation which from insect went into my eye. By the time it reached 6.30 i can’t take it anymore so i just told them i don’t want to continue and will go to other hospital instead. A big disappointment, not recommended!

5 Ajarn Sandee - a week ago

Notwithstanding both the quietly confident surgical skills and exceptionally comforting bedside manner of dear Dr Duangnate, I would be remiss not to also laud Nurse Rainee u0026 her amusing yet helpful admissions gang, the lovely staff at reception and each and every professional along the way who contributed to a top-notch experience! Overall, I’d rate my recent surgery equal to that of enjoying a five star hotel, surrounded by loving and caring family. A sincere thanks to all!

1 Jiraporn Sorn-aun - 3 months ago

Such a wasted time with many people not enought chairs. I have made appointment to meet doctor at 11.24 am, and staff siad i have to come for prepare since 11AM.

Now it is 12.50 PM (wait for almost 2 hours), i still wait for doctor.

I do not recommend to waste your time here if your time is valuable.

1 Daniel Politz - 3 weeks ago

I've been here three times. The facilities and doctors are good but they overschdule EVERY single time. Every other review has same experience. I do not understand why (aside from raking in more money). I've never spent less than two hours here and they do not seem to care at all about making patients wait and are not apologetic at all. People have things to do and two hours for an hour appointment three times is just unnacceptable. Will not visit this hospital again.

4 sokkong taing - 4 months ago

The hospital provides many varieties of optical treatment plans. The appointment service is prompt when it comes to calling for confirmation. However, the actual appointment with doctor might take a lot of time (extra 1-2 hours waiting time). They also have a related clinic in Cambodia that we can do follow up.