Citrus 13 Bangkok by Compass Hospitality

5 Orchid Set - 6 months ago

I stay here with test and go package for 1 night. The arrangement with pick up from the airport was smooth. It was fast. Friendly and helpful staff. The room is spacious and clean. Good value for the price you pay. The food is normal Thai street food which is fine for me. The portion was plenty for 1 person. If you want to order something else extra, you are allowed to do so. All in all I have nothing to complain about. Thanks for the services.

3 Ein Gnu - 2 months ago

Not great, not bad either. The Citrus is somewhat of a mixed bag. While it may have been a trendy hotel 20 years ago when it was newly built you can now tell that some of that chique has worn off: chipped paint and surfaces everywhere, loose railings, defunct lamps, dangling doors and musty smelling hallways.

While it's sure nice to enjoy a pool it feels much less enjoyable once you find out that its rim is crawling with cockroaches. Another thing we missed was the opportunity to buy beer to enjoy in our room. The rooftop bar closes early if it's even open and towels aren't available after that.

Both the location and the staff are good though and the rooms are clean.

3 Thelonious V. - 3 months ago

Citrus 13 Sukhumvit

The hotel looks new from the outside. The lobby too. The staff is always friendly and helpful.

The rooms are old and in dire need of renovation. There is carpet in the hallways which gives off an unpleasant smell.

Unfortunately, there are also no signs on the doors to say that you need a cleaning service. This results in room service knocking on the door every day asking for cleaning.

The pool only has a maximum depth of 1.20 meters and is very old. The entire rooftop also needs a renovation.

1 Hum Jija - a month ago

Made reservation and paid through Agoda, when arrived was told it's cancelled and the hotel was full, causing us a lot of trouble and time to rebook another hotel and wade through the traffic.

It appeared there's an email sent 3 hours before we arrived, saying the hotel tried to charge my CC wasn't able to. So they didn't use Agoda payment system like other places. How the f would I know? The email says I have to try paying again with another link within 6 hours, or it'll be cancelled, however it looks like the hotel cancelled it only 2 hours later after the email and sold my room to other guests.

They were unprofessional and took 0 responsibility. No more Citrus hotels for me then.

3 GSikhRider - 2 months ago

Rooms are small and beautiful but when you enter you feel that's old room need update for that hotel , overall you say good

3 Paul Garcia - 5 months ago

I booked this hotel nonrefundable and could not cancel it. It is tucked away from Sukumvit. The staff were friendly and professional. I checked in late and they had a to go dinner waiting for me. I also had their free breakfast before checking out. Good value hotel but I prefer to stay closer to lively Sukhumvit.

1 Oliver wang - 3 days ago

Safety box battery low ,front desk refuse service me and let me complaint him tomorrow . Ask about Wi-Fi password need almost 3 hours . 2022/10/22 still say router in the table,no table in my room.