1 Isariya “Yas” Suttakulpiboon - 3 weeks ago
I wish the hotel staff could be more professional. One of the staff members "Ray" was rude to my family.
At the check in day, our family had three people staying at the hotel and I am just the visiting guest (I am local so I don't stay) and she was already informed that there will be three people checking in. She got us the room with two twin beds without us knowing. When we were about to leave the counter and walked towards the elevator, she yelled at us from across the hallway "you have three people, you need to purchase for an extra bed".
Her voice was ***so loud*** and the tone was ***so condescending*** as if she thought we were trying to cheat and snug the third person in without paying. We agreed to get the extra bed and decided to pay at the time of check out.
The same night we called the front desk to ask for three sets of silverware to be delivered to the room. She answered the phone and she told me to get it downstairs at the front desk. (This is weird coz in any other hotel they would deliver them to the room). I came downstairs and told them that I called about the silverware. One of the staff members went to the silverware drawer and trying to get the silverware for me. Ray was looking at me and asked another staff member "what does he want?" with the ***same loud condescending tone and the unfriendly eye contact*** That makes me uneasy as if she was accusing me of stealing.
The second night, I and my family came back from outside and walked pass the front desk where Ray was stationing at the time. She yelled at us again "you need to pay for the extra bed"; out of nowhere with out any greetings with the same condescending tone. My mom asked how much and she told 900 baht total. I asked her that we decided to pay at the time of the check out, right? And she agreed.
AGAIN, THIS IS UNPROFESSIONAL AS IF SHE DIDN'T TRUST US.
Then I told her to speak nicely to the patrons and she replied even louder than before across the hallway with the same condescending and angrier tone "WHAT DID I DO WRONG? YOU TELL ME?" So I asked for the her manager's phone number and email to file a complaint on her. I also made the payment on the extra bed right away just to shut her up even though I am not the staying guest.
I have stayed in many hotels around the world. Even the small hotel with no stars, I have NEVER IN MY LIFE encountered any more ruder staff like Ray. This hotel receives 3 stars for a reason. Without Ray, it could be an easy 4.
Ray should be working somewhere else, not in the hotel industry. She would scare the hell out of many other customers staying at this hotel.
