Lobby Lounge at Sindhorn Kempinski Hotel Bangkok

1 Lilac Sky - 7 months ago

Beyond its beautiful architecture and fancy decor, the Sindhorn Kempinski leaves much to be desired. I’ve dined here 3 times and consistently experienced the same pain points.

In my opinion and based on experience with other Kempinski properties, this one does not live up to the Kempinski standard of service and quality. I genuinely want this property to do well and think they have the basis and potential to be a 5-star property. However, there is a lack in execution and attention to detail.

Nevertheless, in the spirit of leaving a balanced review, I’d like to start with what they got right:

-Immediately greeted by staff upon entrance (no door staff which is odd for a luxury hotel)
- Polite staff that quickly took food and drink orders
-Thai food offerings from a Michelin star chef
- Beautiful plating - a feast for the eyes
-Staff asked guests if they had any allergies or dietary restrictions without being prompted

Suggestions for improvement (taking into consideration that this is a 5-star hotel offering dishes from a 1-star Michelin chef):

-Inform guests if a shared dish contains allergens. For example, a person in our party was allergic to nuts and informed staff when they were asked. However, the staff still brought nut-based snacks for sharing without pointing it out.
-Provide sharing plates for appetizers
-Clear dirty plates and glasses. Wipe crumbs off the table after each course or when a guest signals they are finished (e.g. utensils are closed on the plate, plates are pushed to the side or there’s no more food left on the table). I experienced this at every single visit. Staff would walk by, look at our dirty dishes, and leave them there. This last time we even asked if our dishes could be cleared and the staff member said yes then walked away. I think the staff member got distracted and forgot. I believe this small change of promptly clearing the table could greatly enhance the customer’s experience.
-Be more attentive to guests and notice the details. I gave examples above but other suggestions include folding napkins when a guest goes to the restroom, ask guests if they would like something more to drink when their glass is empty.

3 A Lin - 4 months ago

The food, service and whole experience were slightly below average. No door staff and the restaurant staff were little inattentive. The afternoon tea set was not bad, but have tried better. However it surely is photogenic.

4 Sivaporn S - a week ago

Beautiful afternoon tea in a lobby lounge of Sindhorn Kempinsky Hotel. Food were overall good (except the foie gras roll?) Enjoy the upscale atmosphere, cool architecture while listening to 3-piece performance.

The set is for two but you can order for three. They will put one more portion in separated plates, that way all can try same menus.

Scone can be kept for to-go if you cannot finish all. I suggest you skip lunch ;-)

I went in early October 2022. There was a promotion for GHA Discovery member as well. Just don’t forget to inform before check.

5 KK Liew - 2 months ago

The ambience is very good, nice renovation, nice color, good live music
Food is just ok, very nice to see, very presentable.
It is worth to spend time to enjoy the food and music

5 Rob - a month ago

Afternoon tea. Great presentation reasonably priced.
Food - simple, but a few special like the pate.
Ambiance - fancy. You are served most of the food on a fancy display with a tree and smoke rising
Cost - reasonable to low for the experience.
Service - average to good service

1 Kunyaruk Naiyaraksaree - 10 months ago

Worst experience ever. Never expect something like this from such 5-star hotel.

I purchased an afternoon tea voucher on November 2021 (Price 1,900 THB net via megatix) and called the hotel to book the gazebo table right away for the best experience. Came for afternoon tea hours ago but here were what i experienced:

1. Got the side table instead, the staff told me the gazebo table was fully reserved. BUT when I called to book table/date/time weeks ago, the reception confirmed I get that table.

2. Was told I need to pay additional THB 300 since the original price is up. But later, the staff came back to inform she just re-confirmed with marketing team and I don’t need to pay extra.

3. When we first arrived, the staff told us they were 2 afternoon tea sets available to choose, festive or vegan. BUT when I ordered vegan set, I was told only festive afternoon tea available today, and that I should call to book this set in advance (again, the reception weeks ago didn’t tell me any of this)

4. End up choosing a la carte menu instead, since we don’t like some menu in festive tea set.

5. Ordered lemon sorbet from the menu but was told that’s also not available (again?). Later, seems like the staff was confused between sorbet and granita (the one not available), so it’s ok to order lemon sorbet.

6. When we complained that the hotel should update the menu on website so we can check in advance

7. Asked the staff to send me email for confirmation that my voucher will be applicable next time I visit (no need to pay extra), just in case. 2 hours passed now and still no email response.

So to say, this is the worst experience I ever had at luxury hotels. Very poor service considering its five-star rank.

If the hotel manager happens to see this comment, I think the hotel urgently need to improve communication between staffs since we got different info on the same matter from different staffs, very confusing. Also the service mind, I found it quite unpleasant especially when we receive no apology when leaving the lounge.

This is my first time at Sindhorn Kempinski and it was a very bad impression. Don’t think I will come here for a second time.

Here are recommendation for other customers looking to come for afternoon tea at Lobby Lounge, Sindhorn Kempinski Hotel.
- Don’t just call to book, call and email so that you get a proper confirmation
- Ask the staff for the details and menu beforehand, the info on website are not accurately updated.

Called to book a table: November 10th, 2021. 7.23PM
Went there: December 7th, 2021. 2.30-3.30PM

5 fairpeerada - a year ago

Hands down the BEST afternoon tea I have ever had in bangkok. The food was amazing both savory and sweet. For 1900++ you get the food and 2 drinks. Plan ahead cause there is a LOT of food and the best seats (the one in the middle) is almost always booked.