1 Celery k - a month ago
Booked this hotel based on old reviews, they probably used to be good but this is not the case anymore. They are old rooms and not being well maintained that is more inferior than any 3 stars hotel. The air-condition for the building broke down, when we came back it was warm and pitched dark, there was only potable light leading to escalator, for a moment I thought I was in a haunted mansion. Went back to my room, air-conditioning for my room was not functioning as well and the room was humid and warm, temperature was 30 degree or more. No effort from concierge to inform us about this issue and I had to call the reception for at least 3 times within a few hours to follow up on the issue as we couldn’t sleep at all. It was frustrating. It took almost 3 hours for them to arrange us to another level with functioning air conditioning. Had to pack our bags at 3am to move room and the staff that came to lead us to our room came without the trolley and we had to hand carry our bags as we were there staying for 2 nights. Don’t expect any staff greeting in this hotel which supposed to be 4 stars; all staffs are extremely unfriendly, not just towards me but towards other guests as well. They have no initiative for recovery action or gesture even when I checked out, there wasn’t a single apology for all the inconvenience caused. They took down my email but nothing came in. For this price, you can probably get a much better hotel with proper basic facilities and services elsewhere in bangkok. If you need to be in Impact by any chance, give Ibis few steps down the road a try instead as Novotel hotel is disaster. Gave Novotel my first try but it will also be my last.
