1
J J -
5 months ago
Stayed May 9-12th. I am unable to say much positive about my experience. Unsure who gave 4-stars but barely 2 stars in my opinion. Arrived after a long flight, greeted in a poor manner by desk staff. They seemed to lack training on customer service other than the new employee who did smile at me and tried to greet me but was new and unsure how to assist me at check-in since I arrived an hour early and they sent me away until 2:00 PM. The room was a nice size but had not been updated since the 1990s. The air quality was poor, not sure if the filter was just old or what but I could hardly breathe. I had to open a small window to get fresh air. On arrival, the entrance had a green moat since no one cleaned it. The swimming pool was not usable with slimy green water. Looks nothing like the website photos. Great job by the marketing team on the photos, the place looks great on the web. The complimentary breakfast buffet was a nice touch to the stay but the food was not hot and ....the café manager made me a powered egg omelet when I did not watch him. He had a basket of real eggs at the station which I assumed he used but found out he did not when I took a bite and realized it was some powdered egg mix. They do not change your sheets and say it is an "eco-friendly" hotel with a room sign. They will make your bed with the request. They encourage you to reuse your dirty towels by hanging them but will change if you leave them on the floor. I call this lazy if a “4 Star,” not eco anything. The shower in the tub has a 2-foot cord so you cannot stand up to take a shower. The cord reaches your waist only. You must squat to your knees if you wash your upper body or head. I have never seen anything like it unless you are camping outdoors. The step down from the shower/tub is 2 feet and you will fall if not careful. They offer little cube sheets for toilet paper, do not expect to use paper to clean after the toilet. The safe is tiny so do not expect to put your laptop in it. They offer two hangers for your clothes? The sitting chair is a 1990s single-seat style you sit on at a convention. The room looked and felt horrible. The carpet was dreadful and moldy. I would never take a family to this hotel. It is my opinion someone is sleeping on the job or the owner does not care rather than trying to make this hotel a decent place to stay. Maybe it was better in the ’90s but today it is a horrible place and someone should go back to Hotel Management School or ownership should pay a few dollars to a handyman to paint and clean up the place. My advice, go to one of the other two large hotels down the street by the marketplace and skip this one, this place will disappoint. NO excuses or “we will try to improve” can be offered by management if they even monitor customer feedback or care, my stay and memory is dreadful and cannot be repeated.
