1 Dan Verwoert - a year ago
If I could give zero stars it would be too many. I have been a True Visions subscriber for more than 10 years and a True Move subscriber for more than 15 years. So I have had years of business dealings with True in the past but nothing could could have prepared me for the poor service, or should I say lack of service.
I signed in with my True phone number and was assigned a number which notified me that I was ready to be served. So I explained that my remote control wasn't working properly and could I please get a replacement. They asked me for my name, which I thought was strange because I had signed in with my True phone number, so they already knew my name and number.
Then they searched their computer system and said they're unable to find my True Visions account under my name, which I couldn't understand because they send me a monthly bill under my name and charge my credit card under my name, but no they claimed that they couldn't find my account on their computer. So they said they couldn't provide any service until I showed them my bill, which I didn't have with me. Unfortunately my home is more than an hours drive, so I left without any resolution to my problem.
