The Sarann

3 Pavel Dmitriev - 5 months ago

Wonderful location and quality of the beach nearby. Rooms are cozy and pretty big and are a good money value.
We were staying at this hotel for more than 2 weeks. After covid the hotel is still not good maintained. Towels and linen are partially torn and outdated, cleaning of general areas like swimming pool and gym can not be done in days (rubbish bin in gym was not cleaned at all during our stay), AC in gym is not working and machines are dirty.
Breakfast is one of the worst i ever had in hotels. Quality of food could be better. The same i would say about restaurant prices. They are pretty high in comparison to nearby places, but quality is not of this pricing level.
Due to the fact that there are not so many guests now staying, more attention could be given by the hotel management to the areas and service, but I hope all this will be fixed.
All the best

4 Familyearthtrek - 4 months ago

We stayed a few nights thanks to some good offers from Agoda. We had the simple room but very big bath room with a big bathtub. Unfortunately these rooms are right by the road which made it noisy. The room was dated, old style but for the price we paid we are not complaining. The restaurant and swimming have a beautiful view of the bay. The breakfast was pretty good. Would recommend to stay if you got a good deal from the booking sites and if you have a transportation as it’s a bit far to walk to the main area.

1 Mia Barnes - 3 months ago

The hotel is extremely old and out dated. We checked into our room expecting a 5 night stay. Upon arrival our room was absolutely disgusting. Half drank water bottles, dead bugs all over the floor, dirt and stains as well as an awful smell. We went to tell the front desk and she stated that the rooms aren’t like pictures since they are professionally done. She did not believe the room was dirty so she made us take her in so she could take pictures of everything. She “upgraded” is for the night but insisted we stay because it was late and we wouldn’t be able to find another hotel. We unfortunately agreed and had dinner at the restaurant. Extremely expensive for very poor quality good. My partner had the pizza and it looked like one you would buy from the 7/11. Next morning we found two cockroaches in the “upgraded” room. Breakfast was terrible. We needed up switching hotels that morning. Front reception still made us pay in full with no apology. Save your money and get a better hotel with better service and a beach you can actually swim at

3 Chris Kirschner - 6 months ago

This is March 22, so still very low scale tourism. The hotel is run down, on the decks there are loose floor boards, the housekeeping is not cleaning very thoroughly, the AC is quite noise and full of spiderwebs, everywhere on the property broken down furniture is standing around, gardens are getting a bit wild, the food is mediocre…
In short, the property has not seen much love in the last two years. And the pictures are obviously quite old and show a better time.
But:
The view from the private pool villas is one of a kind. The pools are spacious and clean, and you have complete privacy.
If you’re fine with a bit of a haunted hotel experience and the pricing is not to steep for you, this is worth taking.
Having had a look at the jacuzzi rooms, i can’t imagine a reason to book them. There are cheaper and newer options on the island.

3 C C - 2 months ago

Room is decent size. Shared pool has beach view. Some staff is nice.

But there is always something missing in housekeeping. We requested 3 times cleaning during 7 night stays. First time towels missing, second time toilet paper missing, third time shampoo conditioner missing. They seem to forget replenish the very basic necessities. Also need to wait for long time after calling them.

Breakfast tastes very bad. It’s a la carte but also like buffet you can order as much as you want.

Shower water sometimes too hot sometimes too cold.

4 Vijay Kumar Chaudhary - a month ago

The hotel is a bit dated and needs a bit of work, but on the other side the Hotel Manager Wasan (Sam), Head Chef (Deon) and all serving staff are very helpful, accommodating and very kind. They will go out of their way to make your stay as comfortable as possible. We had the jacauzzi room, it was fantastic, very spacious and very good for couples as it has king bed. We have not seen such a big room at very reasonable price. Our package has breakfast, lunch and dinner with cocktails and 30 min massage for each of us every day, but we had to combine 2 days massage into 1 hr massage to be worthwhile for the message girls to come and do it. Overall our stay was very pleasant, nice and very relaxing. We are definitely back to get the pool room.
We give 4/5 stars for their service and overall score.

4 Medsince Abe - 5 months ago

Staffs are all kind and friendly I do like them. Room facilities are fully equipped but only quite shabby. But yeah I was satisfied with jacuzzi bath anyway.also worth the price!!