5
Moritz Gottschalk -
5 months ago
My rating would be a rounded up 4.5 stars. Top notch service and facilities, best breakfast in a Thai Hotel I had so far (also compared to other 5 star hotels). All staff did their very best at all times (even the security guards) and were trained professionally. I need to point out the flawless check in process, this is how a guest feels comfortable from the start. You get a cold drink, no waiting in line and all is done at your table. We loved the pool bar and happy hour which are perfect to escape the afternoon heat.The beach is also super nice and great for a swim. We received a free upgrade to the boat room that had an impressive bathroom and all amenities that we could wish for at the ground floor.
Now the few things I did not like: I am not sure why there was no minibar in the room, something that should be standard in a hotel of this range. Also I was missing a pricelist for the room service and spa, to be fair there is an info channel on the TV but a separate information leaflet (at least as a qr code) would be great. We only found out about the happy hour by accident. Also I would have wished for a small table on every side of the bed with a plug. We had it only on one side.
Anyway it still was probably one of the top 3 hotels in Thailand we have stayed at so far. We will definitely be back and recommend it to our friends.