2 Leisure Active Training - 5 years ago
We stayed at Villa Malouna in July 2017. The staff at the villa were outstanding, could not fault them. The villa itself is nice, but far from perfect. Cracks in the walls, stains on the wood, mould on the curtains, broken toilet facility, and a horrendous stench coming from the drains near the kids room. We had no Wifi for the duration of our stay. We were promised there was no work being carried out on the villa next door for our stay, but there was constant drilling and banging and workmen on the roof staring at the girls in the pool. Tried to relay our feedback to Samui luxury villa's, and received the worst customer service I have ever experienced. Basiclaly just turned round and called us liars. If you have a problem, don't expect to get it resolved. Overall, not worth the money you pay, plenty of nicer places on Samui for that price. Try and avoid that villa company also
