1
Tasha -
2 days ago
Looks good on pictures, but disgusting in real life.
First room there was pee stains on bathroom, used cotton swab on the bathroom floor, and smelled like mold in the bathroom. We went to reception and wanted refund, they said they can upgrade the room. The second room, there was blood stains on the toilet seat. Clearly they do not clean in this hotel, this is a hygiene thing. It’s really disgusting. The hotel said that the agency we booked from should give us refund, but the agency says that we paid to the hotel and they should refund us. The agency tries to call them, and they just ignore the calls. Worst hotel I have been to. Don’t let the ”stars” fool you. If you are thinking to book here anyways, pay directly to your booking agency and not pay later at this scam of a hotel.
EDIT: The agency finally managed to contact the hotel, they said that they can’t refund because it’s past date, they also lied that we checked out 5am meanwhile we checked out within the same hour we checked in (we have proof because we went to another hotel and checked in there around 1 am.) Greatest scammers in Thailand.