Metropole Bangkok

2 Esara Islam - 4 months ago

We had 2 rooms. 1 was really small and other was good sized. Both rooms had kitchen and washing which is good but the whole hotel is full of mosquitoes. Water smells bed. Stuffs were nice until it was checkout time. They wouldn’t call me taxi! They didn’t help me with my luggage as well. Also they have very limited stuffs. But the interior is nice. Breakfast was tasty.

4 Christian Code - a month ago

The hotel staff was cool but the restaurant some staff at night can be not cool. They try to be helpful but they are also pushy, and they act like they can tell you what to do. I didn't sign the check right away because I was busy with something and told them I will do it. She tried to force me to sign it right away and then she told security I didn't sign and tried to make him come over to get me to sign. He tried to be more cool but it's crazy. Other than that the place is great. The morning staff in the restaurant is very polite. The rooms come with a surround sound Bluetooth which is very cool. The beds are soft and the design of the hotel is unique. I would definitely come back but charging for ice is crazy.

4 Navin Khanijow - 3 weeks ago

Beautifully designed room that comes with a very fair price
Amazing location
Have sauna
Good for 1-2 nights stay
Hotel has a bar called chow that goes on till 3am in the morning!
Good hotel

3 4K Walking Kaki - a week ago

Stayed almost a week and daily woke up with terrible back ache. Didn't realised it was the bed until I moved to another hotel and no more ache. Housekeeping was slacking with bin unclear and toiletries not replaced accordingly. Furnishing are still presentable and classy though.

4 Dryan Olorvida - 2 months ago

Good stay, nice and friendly staff, poor breakfast... Must be improved...they advertise buffet .... But is not... Is a small set menu'... Please change it soon.

1 Sam Cole - 3 months ago

Scammed by the Metropole. I would STRONGLY advise avoiding this establishment. The service here is truly appalling, far from what one would expect from a hotel in Bangkok and far from what you would receive at a competitor. As per Thailand Pass requirements at the time, I paid 5800THB to the Metropole for 2 Covid-PCR tests and an airport transfer; the hotel is then supposed to provide confirmation of this for your Thailand Pass application. This payment was sent in early April 2022. Despite sending dozens of emails to the reservations team over the course of multiple months, I would not hear back for weeks at a time. On the rare occassion they would reply, they continually pushed back the date I could expect my confirmation, leading me to believe they were never going to send me the confirmation and had simply taken my money.

After Thailand Pass rules changed to no longer require this confirmation, they promised me a refund. Once again, despite chasing them up constantly, it is now almost July and my refund has still not been received. The Metropole staff continue to play the same games, leaving emails unanswered and only providing further delays to when I could receive my refund.

I continue to believe that the Metropole have no intention of returning my money to me. Even if this is not the case and there has been a misunderstanding, however, I would strongly advise against staying. How the service team at a hotel could let such a misunderstanding continue for almost three months shows a complete lack of care and understanding for the customer. I dread to think how they would deal with the concerns of future guests for issues even slightly more trivial than the hotel’s mishandling of over $160 of their guest’s money. AVOID.

5 Jurgen Birnbaum - 4 months ago

Very much recommended. The room was great, I loved the design and the style of the hotel, and the receptionist K. Sara was especially friendly and helpful. I'll be back.